Facilities Assistant (Contract/Temporary Full-Time)

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are a Glassdoor Best Place to Work and we have maintained a spot in the top four since its founding in 2009. We believe that diversity, inclusion and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

WHO YOU’LL WORK WITH

As a member of the New York Office Services team, the Assistant, Office Services (OS) will collaborate closely with fellow OS/Reception teammates to provide outstanding customer service to Bain’s employees, clients, and guests. Teaming and proactive mutual support are central to the department’s success, so strong communication, adaptability, integrity, and professionalism are critical components to the role. The Assistant will field requests from the broader population and will actively collaborate with local teams: Executive Assistants, Recruiting, ESPRIT (social/community programming), and office leadership to reach common goals. 

WHAT YOU’LL DO

This is a contract/temporary full-time position for 6+ months with a possibility of conversion to permanent full time. This role is based in New York and will require 5 days a week in-office mandatory; hours are 7am-4pm EST.

Under supervision, you will perform diversified duties to help support an office of 900+ employees on multiple floors, with a focus on our cafés and pantries. This includes but is not limited to: maintaining and cleaning our spaces, tracking/ordering/stocking supplies and food offerings, assisting with conference room set-up/tear-down, providing Reception coverage as needed, supporting in-office meetings/trainings/events, and assisting the Office Services team with facilities administration and special projects. 

• Take ownership of maintaining the appearance, operation, and cleanliness of our cafés and pantries
  1. Perform morning opening procedures, and conduct rounds throughout the day
  2. Ensure café equipment and appliances are operational
     • Refill coffee / espresso beans / water tanks
     • Empty coffee waste containers, install filter paper, descale machines
     • Address and clear equipment errors
     • Coordinate with vendors for repairs
  3. Restock and organize food & beverage offerings and non-perishables
  4. Tidy seating areas and counters, wiping down surfaces and equipment as needed
  5. Assist with cleanouts of our appliances (e.g. fridges, microwaves, toaster ovens)
  6. Run dishwasher as needed
•  Responsible for café inventory
  1. Using Excel, accurately track daily supply usage and perform frequent audits
  2. Place supply orders, comparing cost across multiple vendors
  3. Receive, unpack, and store all incoming product
• Provide Reception coverage as needed. 
  1. Answer and direct calls
  2. Greet and direct visitors
  3. Act as an information resource for our population and guests
  4. Assist with booking meeting spaces using Outlook. 
  5. Add visitor names to the building’s security list
• Provide back-up support for the Office Services team including (but not limited to) maintenance, printing and binding services, receiving / directing / escorting vendors, catering set-up, responding to email requests in a timely and professional manner, etc.
• Clean and organize conference rooms between meetings, keeping them visitor ready
• Work closely with the Office Services team to set-up and tear-down conference rooms, changing layouts and shifting tables and chairs
• Coordinate towel service program for two shower rooms
• Ensure restroom music systems are turned on and playing each morning
• Assist with staff moves, renovations, and other internal projects
• Active participant of the life safety team (e.g. first aid / CPR certification, assist in fire drills, etc.)
• Report repair needs and proactively provide solutions, escalate items to building engineering 
• Perform miscellaneous job duties as assigned

  ABOUT YOU

• High school diploma or equivalent, associate or bachelor’s degree preferred
• One to three years of work experience in a large fast-paced corporate environment, preferably professional services 
• Experience in supporting an office of 900+ employees 
• Demonstrated experience in stock/inventory management and managing spend/budgets
• Strong customer service, interpersonal and communication skills, including answering phones professionally, required
• Proactive in anticipating office needs with an appropriate level of urgency 
• Able to demonstrate tact and grace under pressure
• Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for delivering exceptional results
• Ability to prioritize and juggle multiple tasks simultaneously
• Attention to detail and organizational skills
• Professional appearance and demeanor
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams, Etc.)
• Must be able to lift 25 lbs.
• Eligible to work in the US without sponsorship

U.S. Compensation Information  

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package (details listed below). 

Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles. The estimated annualized compensation for this role is as follows: 

- In New York City, the good-faith, reasonable annualized full-time salary range for this role is between $52,500 - $63,000; placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.

For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.  

• Annual discretionary performance bonus   
• This role may also be eligible for other elements of discretionary compensation  
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date 

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family. 

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck  
• Generous paid time off, including parental leave, sick leave and paid holidays 
• Fully vested 401(k) company contribution 
• Paid Life and Long-Term Disability insurance 
• Annual fitness reimbursements

ABOUT US

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.    

Across 64 cities in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.