Full-potential prescription makes pharmacy client better

An institutional pharmacy company that delivers prescriptions to nursing homes was saddled with rising labor costs. Bain designed a new operational network and introduced industry-leading automation to hub pharmacies. Coupled with additional technology rollouts, this new system improved customer service and resulted in more than $100 million in direct savings.

Service Co. is a institutional pharmacy delivering millions of prescriptions to patients in nursing homes each year
Nursing homes expect excellent service, defined as on-time delivery and accuracy of both prescriptions and bills
Service Co. had expensive & rising labor costs and local pharmacies did not have the scale to afford expensive automation solutions
Service Co. needed to redesign its operational footprint, centralizing and automating key functions

Next Approach

Factbase, Network Design, Planning and Pilots, Roll-out