New processes boost telco productivity 400%
Low employee productivity, lack of customer focus and paternalistic management were causing our telephone services provider client to loose its footing in a rapidly changing competitive environment. AsiaTel asked Bain to help articulate a clear vision and improve performance. We launched 50 cost and service initiatives, which improved productivity by 400 percent.
AsiaTel was being run like yesterday's paternalistic company - in tomorrow's fast-paced competitive environment.
AsiaTel, a leading provider of telephone services in a Southeast Asian country, had lost its footing. In a rapidly changing competitive environment, it was faring poorly. Profit margins, ROCE and share price were all declining.
Internal problems were at the root of AsiaTel's financial troubles. The company was dragged down by low employee productivity, lack of customer focus, a monopoly culture and paternalistic management.
Bain was asked to help AsiaTel articulate a clear vision and overhaul the drivers of productivity.
Next Approach
The change program at AsiaTel spanned four years and included defining the redesign project, implementing it and tracking progress.
Next Recommendations
More than 50 cost and service initiatives were launched, which improved productivity by 400 percent.
Next Results
After substantially reducing headcount and capital expenditures and increasing productivity, AsiaTel was rewarded with investor confidence.
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