Banks Beware: Most Customers Suspect Tech Can Do Your Job Better

Nearly 60 percent of U.S. bank customers are willing to try a financial product from tech firms they already use, according to a survey conducted by Bain & Company. “They’re saying if you come up with an experience as simple and easy as my shopping experience is with Amazon, I’m ready to do that now,” said Gerard du Toit, a partner with Bain and co-author of the report.