The traditional core businesses of telecom operators and communications equipment suppliers are under pressure. We have the expertise—and a global network of more than 700 partners and senior consultants with deep telecommunications experience—to help companies address the industry's most critical issues:
Dealing with uncertainty. The telecom sector is at major cross-roads: Profit pools are declining, mobile and fixed services are converging, and business boundaries in the broader ecosystem are blurring. Players must decide how they will participate in industry consolidation and which bets to make on the major ongoing technological and infrastructural transition.
Building competitive advantage by making the right decisions. Telecom operators must determine how to win the war for connectivity and customer intimacy. They also need to maximize the perception of their networks, offer innovative products and services, and create a more sophisticated approach to pricing and selling.
Capitalizing on the data surge and improving network infrastructure. As users embrace services and applications that rely heavily on the exchange of rich data, demands on network infrastructure capabilities will continue to rise. More than ever before, telecoms need to invest wisely in their infrastructure and know precisely where their investments will have the biggest impact on customer experience.
Delighting the customer. Companies need to develop methods to check the pulse of what really matters to consumers and businesses. Delivering personalized experiences across touch points is increasingly important, and it needs to be done with sensitivity to customers' privacy concerns.
Simplifying products, processes and the organization. Innovative telecommunications companies need to excel in managing complexity on multiple fronts, from increasingly complex bundles of products and services to an expanding universe of devices, operating systems and applications. Companies will need flexibility and efficiency to ensure that operations run smoothly and the organization achieves its full potential.
Anticipating the impact of regulation. Regulators have the ability to create significant impact on industry returns; over the next few years, they are expected to maintain pressure in telecommunications and manage the level of competition. Bain has considerable experience working with international clients and associations that who seek to influence policy and regulations.
Developing a compelling equity story. Uncertainty in global markets can shake investors' confidence and raise questions that require compelling answers. Telecommunications companies need to understand their investor base, develop a strategy that makes them more attractive than competitors and set appropriate dividend levels that also allow them to invest for the future.