Publications

  • Technology with Vision: An Agenda for the Telecommunications Chief Technology Officer

    March 20, 2018 | Bain Brief

    Being effective in the 21st century requires new skills, new experiences and a new mindset.

  • UK film industry squeezed by subscription VOD giants digital onslaught

    September 26, 2017 | Telecommunications | S&P Global | Media mention

    Amazon, Netflix, HBO and a host of other less traditional content producers that are actively producing high-quality, original content in a range of genres, for audiences in the U.S. and internationally, have fueled "intense competition for stand-out, original programming," said Alex Bhak, a

  • How to Capture the B2B Growth Opportunity in Telecom

    April 27, 2016 | Bain Brief

    Focusing on untapped potential in core connectivity and select IT services will help telcos generate more from their business customers.

  • Frédéric Debruyne appointed to lead Bain & Company's Telecommunications, Media, Technology practice in Europe, Middle East and Africa

    December 01, 2015 | Telecommunications | Press release

    Brussels – December 1, 2015 – Bain & Company, the global strategy consulting firm, has selected Frédéric Debruyne, a telecom and customer experience expert, as its new regional leader for the firm's Europe, Middle East and Africa (EMEA) Telecommunications, Media and Technology Practice.

  • Improving IT Services with a Factory Mindset

    July 08, 2015 | Bain Brief

    As firms grow, executives need to take a more rational approach to management, based on better planning, lean operations and more sophisticated supply chain management. Our survey of Indian and global firms identified four capabilities critical to efficient performance in current operations and a

  • Bain & Company taps Stephen Bertrand to further drive the firm’s growth in the Netherlands

    December 01, 2014 | Press release

    Bain & Company, the global business and management consultancy, has named Stephen Bertrand as managing director, effective October 1, responsible for leading the firm’s Amsterdam office through its next phase of growth. His appointment was announced by Paul Meehan, Head of Bain’s Europe, Middle

  • How SaaS Providers Can Use Pricing to Achieve Their Ambitions

    July 09, 2014 | Bain Brief

    SaaS pricing set casually or based on internal cost metrics generally fails to generate the anticipated growth, or leaves a huge amount of value on the table. Bain has identified six pricing strategies, each informed by a deep understanding of customers’ needs, so that providers can select the

  • Why Customer Experience Matters More Than Ever for Enterprise IT

    May 07, 2014 | Bain Brief

    Some tech vendors have been able to thrive on their good relationships with IT buyers, even while end users struggled with their products. That’s changing as business heads become more involved in purchasing decisions. From here out, customer satisfaction will play a larger role in industry

  • Smartphone payment system to be unveiled in UK

    March 10, 2014 | Technology | Financial Times | Media mention

    "The case for mobile payments has been a long time in the making and it always feels like the sun is about to break through the clouds," said Stephen Bertrand, Head of Bain & Company's technology practice in Europe.

  • Mobile Payments: Finally Ready to Take Off?

    February 05, 2014 | Technology | Bain Brief

    In a broad survey across Western Europe and the US, consumers told Bain that although they are concerned about security and privacy, they are willing to try mobile payments—provided they see some benefits such as more convenience or better value. Banks, retailers and tech companies that act now to