Publications

  • The Zero-Based Cost Revolution in Retail

    June 21, 2018 | Bain Brief

    These are particularly tricky times for traditional retailers. Web, mobile and even voice shopping options have upended the rules of engagement, intensified competition and boosted customer expectations. Customers now expect to move seamlessly between digital and physical channels.

  • Banking's Amazon Moment

    March 05, 2018 | Bain Brief

    The e-commerce juggernaut may be taking the plunge into banking, but it is not invulnerable. Banks that focus on customers over products, on fast test-and-learn over business cases, can thrive.

  • Do's and don'ts when using shopping apps

    February 08, 2018 | Retail | AP | Media mention

    "Now shopping can be anytime, anywhere, multiple times a day, which is great for customers who value convenience," said Casey Taylor, a partner with Bain & Company. "But for customers on a budget, what I would share as the primary caution is that it makes it very easy — almost too easy."

  • Mattress Startup Saatva Weighs a Capital Raise

    September 25, 2017 | Retail | WSJ Pro | Media mention

    An increased emphasis on shopping convenience has paved the road for an acceleration of the online mattress segment and its direct-to-consumer model. “There’s been a big change in the mattress industry in the last two years,” said Mike Stewart, a partner with Bain & Company. “Everyone is taking

  • Retailers' Challenge: How to Cut Carbon Emissions as E-Commerce Soars

    April 18, 2017 | Bain Brief

    Consumers are thrilled by the speed and flexibility of e-commerce. But the proliferation of new retail channels and choices is changing their purchasing behavior, and overall, that’s taking a negative toll on the environment.

  • Viewpoint: You Cut Prices, Did Shoppers Notice?

    March 08, 2017 | Supermarket News

    U.S. grocery chains face intense price pressures due to the rise of competition from new entrants with discount-heavy business models and from mass merchants and online channels.

  • How Grocers Can Improve Shoppers' Price Perception

    February 15, 2017 | Bain Brief

    Successfully managing prices can improve consumers' perception of a product, earn their loyalty and grow revenue.

  • Holiday Recap and 10 Trends to Embrace in 2017

    January 19, 2017 | Bain Brief

    We review sales results from the holiday season and share the most important trends for retailers to act on in 2017.

  • The Power of Omnichannel Stores

    December 19, 2016 | Bain Brief

    We examine the latest sales results and the important role of stores in an omnichannel strategy.

  • Perception Beats Reality in Pricing

    December 15, 2016 | Bain Brief

    Price wars have broken out in consumer industries around the world. It’s no secret that retailers such as ALDI, Amazon and Walmart have used price to position themselves against traditional competitors in their markets, pinching margins all around.