• Keeping customers first in merger integration

    November 03, 2011 | Mergers & Acquisitions | Bain Brief

    Mergers can lead quickly to customer attrition, but companies can avoid that if they adopt the customer’s view of the merger when they make important integration decisions.

  • Why supply chains matter more than ever for technology companies

    October 03, 2011 | Performance Improvement | Bain Brief

    An in-depth Bain analysis of the supply chains at six leading technology companies found a wide disparity in both the efficiency and effectiveness of their operations and identified the three most important areas for improvement.

  • Changing behaviors to deliver business results

    September 12, 2011 | Results Delivery® | Bain Brief

    Can firms systematically develop and manage behaviors to achieve superior performance? The short answer is yes.

  • At Macy's, a Makeover on Service

    April 10, 2011 | The Wall Street Journal Online | Media mention

    Our work focuses on helping companies deliver results. Visit our publications section, Bain Insights, for the best research and ideas from Bain's experts.

  • Schools set global track, for students and programs

    April 06, 2011 | The Wall Street Journal | Media mention

    The Wall Street Journal reported efforts by leading US business schools to expand their global programs in response to increased market demand for graduates with international business experience.

  • U.S. companies fear the Chinese New Year

    January 19, 2011 | CNN Money | Media mention

    As the Chinese workers prepare for a 15 day national holiday, American retail sales are already suffering due to delayed shipments of merchandise from manufacturing facilities in China.

  • Results Delivery®: Busting three common myths of change management

    January 11, 2011 | Results Delivery® | Bain Brief

    The best of intentions are never enough. Your goal is to lose 10 pounds and get fit. You invest in the latest home gym device and install it in your basement. And there it sits—while you lounge on the couch, wondering why you’re not getting into better shape.

  • Today in Tech: Yahoo layoff details, Facebook, and iAds

    December 14, 2010 | Fortune | Media mention

    In it's daily technology update, Fortune shared the results of career website, Glassdoor's, 2010 list of best places to work, "Facebook employees love their jobs so much, they've collectively ranked it the best place to work in the U.S.

  • Facebook Has the Nation's Happiest Employees, Glassdoor's Employee Survey Says

    December 14, 2010 | Xconomy - San Francisco | Media mention

    Bain & Company ranks third best company to work for in the U.S. and its CEO, Steve Ellis, received a 99% approval rating, according to a recent survey conducted by

  • Foster customer loyalty to offset lost fees

    December 07, 2010 | Customer Strategy & Marketing, Financial Services | American Banker

    New regulations make it more difficult for banks to expand profits by levying nuisance fees, which until recently accounted for up to 40% of many banks' checking account profits and a significant portion of their gross margins.