The evidence: When asked whether women have equal opportunities
to be promoted to senior management or executive positions, only
about 20 percent of women agreed, along with more than 50 percent
of the men. These results are part of a recent Bain & Company
study of Australian attitudes about workplace gender parity. Nearly
65 percent of both men and women see no evidence that their company
has made gender parity a visible priority, while 70 percent of both
sexes believe that their company has not committed meaningful
resources to gender initiatives.
To understand the female talent void at corporate Australia's
upper levels, Bain surveyed more than 1,200 members of the
Australian business community. The majority were women, but results
included responses from more than 200 men. The survey covered
senior executives to entry-level employees across a wide range of
industries. It confirmed some suspicions, generated a few surprises
and busted at least one major myth.
As one would expect, 88 percent of female respondents believe
that gender equality should be a strategic business imperative.
However, only 67 percent of Australian men sampled agree. Still,
Australian men are greater proponents of gender parity than North
American and European men by a factor of 1.4 times, when compared
with a global Bain & Company survey released in January 2010.
One shattered stereotype was the idea that women don't desire a top
job as much as men. Not so: The numbers of Australian men and women
in our survey who had aspirations of becoming company leaders were
within a few points of each other.
In other words, despite women's aspirations for senior
leadership positions, there has been no real progress. Indeed, the
low statistics haven't materially changed in more than a decade.
And few Australian women believe their lot is improving. Roughly a
third said they were more optimistic about progress than a year ago
compared with 60 percent of men. Summarising for many, one woman
wrote, "I think there is a lot of hype about gender equality at a
senior level, but I think that the reality...is very different and
the ability to provide equal pay for equal roles is limited." (A
continuing male-female salary gap is something separately confirmed
by a recent EOWA report.)
Women's scepticism was linked to a lack of progress on several
fronts. Partly, it stemmed from having too few flexible options to
bring women back into the workforce after having children. And once
back at work, women say there are not enough creative ways to allow
them to balance family and work responsibilities.
Though men and women equally say they're willing to make career
sacrifices to support their spouse or raise a family, women are
still much more likely to do so. Indeed, while some 76 percent of
male respondents said they have spouses who would make sacrifices
for them, only 48 percent of women felt similarly.
How genuinely important is gender parity to top management? Some
59 percent of men believe their business leaders take it seriously,
but only 35 percent of women say the same. Wrote one: "At our firm,
we have programmatic excellence: best-in-class programs, practices
and policies. But the reality is there is barely disguised
disinterest at the senior leadership team level. There are no
consequences, financial or otherwise, for poor performance in
gender parity."
Actually, there are consequences, serious ones. It begins with
the wasted cost of continually hiring, training and developing
talented women who ultimately leave the company. Which begs the
question, if talent has no gender label, why do companies continue
to unintentionally constrain the careers of their female employees?
As the global economy picks up, executive teams will need to focus
more on finding and keeping top performers-men and women-as a vital
means for achieving competitive advantage. Beyond accessing a wider
talent pool, gender parity acknowledges that businesses with
greater diversity do far better financially because they more
effectively meet the needs of an increasingly diverse customer
base.
In fact, according to one study of Fortune 500 companies, those
with the highest representation of women in corporate officer
positions had 35 percent higher financial performance than
companies with the lowest representation of women in key posts.
Further, according to the organisation Women's Network Australia,
women make or influence 80 percent of all purchasing decisions.
Women-friendly businesses also retain today's most creative and
talented young employees of both sexes, who expect their employers
to be leaders in social change.
In our view three major inhibitors block the way: not enough
visible, committed leadership; unintended cultural barriers; and
underinvestment in sustained change management.
I. The need to show a real commitment
Australian men may be nearly as convinced of the benefits of
gender parity as women. But, when asked if gender parity needed to
be a specific goal for their organisation, 88 percent of the women
responded yes, while just 67 percent of men agreed.
One male executive needing no convincing is David Thodey, CEO of
telecom giant Telstra. Thodey, who is also chair of the Telstra
Diversity Council, puts the case this way: "Having a diverse and
talented team of people throughout Telstra is fundamental to our
success. Diversity of ideas, gender, background, culture and age
provides balance and generates innovation."
As the company's website proclaims, "Our women are being
challenged to step up and take control of their own development and
career success" through a targeted mentoring program. The
self-paced module explores such advancement issues as "personal
brand," visibility, career planning, negotiation and work-life
flexibility. This year Telstra became the first Australian company
to win the Catalyst Award, an annual international award for
initiatives that support and advance women in business.
Among the reasons Telstra won: Over the past three years the
percentage of women in management roles at Telstra increased from
29 percent to 41 percent. Meanwhile, the proportion of corporate
officers among women grew from 31 percent to 35 percent. At the top
of the pyramid, the percentage of women in senior leadership
positions increased from a mere 6 percent to 31 percent.
Such visible CEO commitment is essential. As one woman
respondent expressed it: "I believe the senior leaders are
beginning to intellectually get that gender parity is not just the
nice thing to do, but that it can also generate business
outcomes...but we have not yet won their hearts and minds. It is
frustrating, but the noise seems to be getting louder and there is
hope that soon we will reach a critical tipping point."
Time will tell, but one hopeful Bain survey finding is that the
higher men go in the organisation, the more convinced they become
of the necessity of making gender parity a reality. While constant
at nearly 90 percent for all levels of female respondents, it
climbs from 56 percent of junior-level male employees to 58 percent
of managers to 73 percent of male executives. This suggests that
male leaders are beginning to see the necessity of gender parity
for the good of the organisation.
Put another way, male executives responsible for results become
believers as they learn that gender parity really does deliver
better corporate performance. The implication for companies: They
must do a better job of educating all employees on the bottom-line
importance of gender equality as part of building leaders.
II. Lowering the cultural barriers
But as we explore the heart of the mystery of why the number of
women in businesses drops sharply at higher ranks, we see
persistently polarised beliefs. Today, women see the issue in sharp
focus, but men generally less so. And maybe because most executive
teams are predominantly male, the relative invisibility of the
issues to them has the effect of making women practically invisible
in top jobs. To create a culture that truly recognizes and takes
advantage of the differences between men and women, male leaders
need to send a clear message that gender parity matters to them.
They must also halt the company behaviours that marginalise women
and instill people practices that feel more like equal opportunity
to employees. Based on the survey results, most companies still
have a lot of work to do in these areas.
We asked people to respond to the following statement:
"Qualified men and women at my firm have equal opportunity to be
recruited, promoted on the same timeline, and appointed to key
leadership or governance roles." The answers not only diverged
widely by gender, they were more pessimistic than in other parts of
the world. In a nutshell, the perceptions were that the higher the
title, the less likely women were to receive equal treatment in
trying to achieve these positions.
Interestingly, male and female respondents were both likely to
perceive a level playing field for entry-level positions. This
reflects not only the reality of Australia's employment statistics
but a tacit agreement on the high quality of women's talent and
ambition. But as job titles become more senior, the perception gap
widens. It was a simple question: Are senior positions mostly out
of reach for women?
The survey highlights this widening gap. Just 21 percent of
women surveyed believed they had equal opportunities to be promoted
to senior management positions, and 53 percent of men agreed with
them. Yet in career aspirations, the survey shows that Australian
men and women are virtually the same in their desire for top jobs.
Men and women also believe that either gender can be the primary
income generator. However, a big variation showed up in perceptions
around who can be the primary child caregiver. Only 68 percent of
men believe that they can be equally good as caregivers-yet 85
percent of women believed men could be equally competent
caregivers.
The inference for companies is obvious. If they truly want women
in senior positions, they must accept that women's careers often
take a different trajectory, primarily due to children, and then
build enough flexibility into both day-to-day work and career paths
to ensure women can return after childbirth, and stay. Moreover, if
we are evolving to a society where men and women share primary
care-giving responsibilities, then companies need to ensure that
flexible work options are just as appropriate and available for
men.
But lifting cultural barriers goes well beyond adopting new
working models for parents. As several ASX100 human resources
executives told us in response to this survey, change must also
come to individual behaviours and people processes. Obviously, no
company can tolerate aggressive, hypercritical and bullying styles,
or inappropriate conduct. Less understood are the ramifications of
current people processes-or the "way things are done around
here."
These require a thorough re-examination and a long-term
commitment aimed at rooting out unintended cultural biases. The
payoff is well worth it: to develop and promote high potential
women into senior positions in numbers meaningful enough to boost
the bottom line. By its very nature, this sort of undertaking must
be led from the top.
III. Persistent approach to change
management
So what will it take to put Australia's talented women in their
rightful place? As with any other business opportunity requiring
significant change, success requires five essentials: outstanding
leadership; a fact-based diagnostic; initiatives that are realistic
and achievable; adequate funding and resourcing; and the right
measurements to track progress.
Leadership trumps everything else. As one respondent wrote,
"Visible support from the CEO and the team makes diversity a key
strategic priority. You must ensure that you select people from the
best talent available, all of them." Less than 40 percent of
respondents-male and female alike-thought that their organisation's
leadership team believes gender parity is an imperative.
Similarly, less than 40 percent thought their workplaces had
either made it a visible priority or committed sufficient resources
to achieve it. When questioned about what actions demonstrate
leadership commitment, the most common response from both men and
women was "appointments of women" (84 percent and 86 percent,
respectively). One action that leaders can take instantly is to
make sure HR provides the names of the most talented man and woman
for promotions and leadership roles. They can also require
recruiters to include female candidates in all search responses.
And, they can appoint women into highly visible special projects to
improve their visibility and exposure. All send a powerful message
about breaking down unintended barriers to the career development
of talented women.
To fix the problem long term, leaders need to understand root
causes. This means direct engagement with employees. Our
respondents say that very few companies today even ask employees
for feedback on gender-parity solutions. Where are gender parity
intentions falling apart? Why? How? Companies need to expend effort
to get the facts and understand the specific nature of the
problem.
For instance, how can companies increase the loyalty of talented
women? How can they help women navigate the changing circumstances
in their lives and stay committed to their careers? The devil is in
the details and it all starts with CEO commitment. Companies need
to track their gender mix over time to identify problem areas and
predict how the proportion of women in leadership positions might
change if these were specifically addressed. For example, Chief
Executive Women (CEW), an organisation of nearly 200 leaders across
Australia, offers The CEO Toolkit. Many ASX companies use the
diagnostic to explore appointment and recruitment decisions,
organisational culture, pay equity and talent management.
The next step is to turn employee findings into meaningful
metrics, targets, actions and time-specific goals. This goes well
beyond tracking gender mix, or even gender mix for each management
level-a head-counting exercise that 61 percent of respondents
believe their company already does. Rather, companies need to delve
deeply into such complex factors as the effects of pay equity on
and the performance and career development of someone who is
working part-time. Today, many companies' HR systems don't even
allow tracking by gender, let alone complex metrics around
promotion timelines or talent identification. Meaningful change can
only happen if companies measure the right things. There is nothing
new about what finally happens. Businesses already know how to run
successful change-management programs.
They do it all the time in make-or-break product launches. Their
very success hinges on carrying out performance-driven initiatives.
So the task now is to apply those same skills to gender
parity-recognising that it is a vital ingredient for growth in a
talent-constrained world. Getting an organisation through these
stages takes constant leadership. As Carlos Ghosn, head of the
Renault-Nissan Alliance, recently told a 2010 World Economic Forum
panel discussion on putting parity into practice: "We need to
explain why promoting gender diversity is good for business. We
need to lead by example. And we need to entrench parity in the
basic processes of hiring, appraisal and succession planning."
Jayne Hrdlicka, a former partner with Bain & Company in
Sydney and a founding member of Bain's Global Women's Leadership
program, is an executive at Qantas Airlines and board member of
Woolworths. Dale Cottrell is the managing partner for Bain &
Company's Australian practice. Melanie Sanders is a partner with
Bain & Company in Melbourne and leads the Australian Women at
Bain program.