• Net Promoter for People: Give Employees a Voice, Get Their Best

    February 07, 2018 | Bain Brief

    Just as the Net Promoter System® provided a language and practices for using the Net Promoter Score® to build customer loyalty, Net Promoter® for People applies the same philosophy to inspiring employees.

  • Insurgency from the Inside

    February 06, 2018 | Bain Brief

    One group of incumbents does have the ability to keep ahead of the upstarts: the companies that have kept a Founder’s Mentality®. They maintain speed and agility, and have avoided becoming bogged down by bureaucratic processes and organizational complexity.

  • A Path to Faster Growth for Healthcare Companies: Eliminate Complexity

    November 08, 2017 | Bain Brief

    Healthcare manufacturers have long believed that all revenue growth is good. But to increase the top line, many launched new products without addressing legacy versions, entered new categories without a path to leadership and expanded to all corners of the world without sufficient local scale.

  • Capital Gets a Reset

    October 02, 2017 |

    CFOs and CEOs will need to shift their strategies to tap the abundance of available capital.

  • Upgrading Zero-Based Redesign With Digital

    September 28, 2017 |

    New technologies improve the results of a zero-based redesign in three important ways.

  • Summary of Time, Talent, Energy

    September 28, 2017 | EBSCO Business Book Summaries

    Leaders can enhance their organizations’ productive power and overcome the drag that reduces efficiency by maximizing three essential resources.

  • Why Leading Medtech Companies Are Putting Customers Ahead of Products

    September 07, 2017 | Bain Brief

    The leadership team at a global technology company had to move fast. Its products were losing market share as customers switched to integrated solutions. Worse, clients cited the company’s lack of responsiveness as a main reason for switching.

  • Restoring a Founder's Mentality® Culture

    June 19, 2017 | Bain Brief

    Companies can get back to the beliefs, values and mindsets that made them successful in the first place.

  • Restoring a Founder's Mentality® Culture - Bain Seoul

    June 19, 2017 | Bain Brief

    You can feel it when you walk in the door. People are bustling through the halls. Knots of employees are engaged in animated conversation. Office doors are open. You hear laughter. The business could be 100 years old, with thousands of employees, but it still feels like a start-up. Why? Because

  • Killing Complexity Before Complexity Kills Growth - Bain Seoul

    April 14, 2017 | Strategy | Bain Brief

    Why do so many companies lose their way? When companies are just starting out, they have no problem identifying the path before them. The founders know where they’re headed, who their customers are and how they hope to succeed.