Publications

  • Who keeps you jazzed about your job?

    February 11, 2014 | Customer Strategy & Marketing | Forbes.com

    Encouraging frequent dialogues between bosses and employees seems pretty obvious. Yet it’s all too rare. Many senior leadership groups preach a gospel of engagement, but they often abdicate responsibility to HR.

  • Like your job? Thank your boss

    February 06, 2014 | Customer Strategy & Marketing | LinkedIn

    Your boss has a lot to do with whether you like your work. That may sound blindingly obvious, but surprisingly few companies treat direct supervisors and team leaders as the key to employee engagement.

  • Breaking the back of customer churn

    February 05, 2014 | Customer Strategy & Marketing, Telecommunications | Bain Brief

    Communications service providers know that churn corrode their business, but many of them are aiming at the wrong target. Churn typically results from a series of episodes, not a “last-straw” event, and the solution requires early intervention in ways that build customers’ advocacy. Improving the

  • Is your company ready for the Internet of Things?

    February 05, 2014 | Technology | Bain Brief

    The rise of machine-to-machine computing and the Internet of Things represents a major architectural shift in computing—and an opportunity for companies in every industry. By 2017, we expect direct spending of $70 billion and related investment could reach $1.4 trillion.

  • The four secrets to employee engagement

    January 27, 2014 | Customer Strategy & Marketing | HBR.org

    Direct supervisors who set their teams up for success, observe them in action, ask for feedback, identify the root causes of employee concerns, and then follow through with meaningful improvements have happier, more engaged employees. Why, then, do senior executives who tout the value of employee

  • Tensions created by digital technologies theme at Davos

    January 24, 2014 | Gulf News | Media mention

    Our work focuses on helping companies deliver results. Visit our publications section, Bain Insights, for the best research and ideas from Bain's experts.

  • Growing business opportunities for healthy living

    January 23, 2014 | Healthcare | Bain Brief

    Healthy living is now a mainstream topic. A recent online survey by Bain & Company in New York, Munich and New Delhi demonstrates the consistency across continents of the value respondents place on a healthier lifestyle. There are significant opportunities for business to develop innovative

  • Bain & Company strengthens worldwide partner group with the promotion of 32 business consultants

    January 09, 2014 | Press release

    Bain & Company continues to bolster its global expertise, promoting 32 consultants to partner in recognition of their outstanding contributions to client successes and the professional development of the firm’s teams.

  • Merge or die: slow economy sheds new light on M&A

    January 02, 2014 | Acquisition Strategy | Institutional Investor | Media mention

    David Harding, co-head of Bain & Company's Global Mergers and Acquisitions practice, believes that companies have started to change their views on Mergers and Acquisitions. “Prior to the ’80s deal making was a de minimis part of the corporate strategic war chest.

  • Don't sit on customer feedback

    January 02, 2014 | Customer Loyalty | HBR.org

    Customer-centric companies learn to connect customer feedback to action, creating experiences and products that resonate with their target audiences.