Publications

  • Customer loyalty and the Digical℠ transformation in P&C and life insurance: Global edition 2014

    June 18, 2014 | Financial Services | Bain Brief

    Bain’s new survey of 158,400 consumers in 18 countries sheds light on how various customer segments perceive their P&C and life carriers; what customers want from their carriers and how they behave; and how different distribution channels influence loyalty. The report discusses four specific steps

  • Customer loyalty in P&C insurance: US edition 2014

    June 18, 2014 | Bain Brief

    Bain’s new survey of nearly 26,500 US consumers shows that it’s very difficult for a carrier to excel in both acquisition and retention. The survey serves as a guide to raising performance in both endeavors by earning customers’ loyalty. And loyalty, in turn, serves to create better economics:

  • Everyday moments of truth: Frontline managers are key to women's career aspirations

    June 17, 2014 | Bain report

    By encouraging and enabling frontline managers to rethink their approaches to women's career development, companies will be far more successful in attracting and retaining the next generation of top talent, both female and male.

  • Can a company pay it forward?

    June 16, 2014 | LinkedIn

    Companies can and should contribute to positive experiences in the world, and it’s good business practice to do so. The trickier question is how to foster a culture that achieves these aims without seeming cloying or artificial.

  • Leading a Digical℠ transformation

    June 11, 2014 | Bain Brief

    The digital revolutions we have experienced in the last few decades are nothing short of miraculous. In fact, the changes have been so dramatic that some have predicted the demise of physical commerce entirely.

  • Private equity's new strategic imperative

    June 11, 2014 | AMEinfo.com

    Private equity firms that parlay their core capabilities by making them a platform for growth will deliver superior returns and steadily pull away from their rivals.

  • The essential role of a customer advocacy office

    June 03, 2014 | Bain Brief

    How does a company organize around customer satisfaction? At many companies, the answer has involved a central team that focuses on learning about and improving the customer experience.

  • Handle with care

    June 01, 2014 | Best's Review

    Carriers should focus on delighting customers, upgrading to smarter digital technologies, fine-tuning the adjustment process for efficiency and accuracy of payouts and using specialists selectively.

  • Private equity shifts gears in emerging markets

    May 27, 2014 | AMEinfo.com

    After surveying another year of disappointing results from their emerging market investments in 2013, many private equity investors that had enthusiastically piled into the big developing economies of Brazil, Russia, India and China are rethinking their emerging market strategies.

  • EM private equity players diversify, are more hands on

    May 22, 2014 | Singapore Business Times

    After surveying another year of disappointing results from their emerging market investments in 2013, many private equity investors that had enthusiastically piled into the big developing economies of Brazil, Russia, India and China are rethinking their emerging market strategies.