Publications

  • Bain & Company’s Tim van Biesen named to Consulting Magazine’s 2016 list of Top 25 Consultants

    May 11, 2016 | Talent Management & Leadership Supply, Healthcare | Press release

    , head of Bain & Company's Americas Healthcare Practice has been recognized by Consulting magazine as one of its "Top 25 Consultants" for 2016 in the category of Excellence in Healthcare.

  • The Top 25 Consultants 2016

    May 10, 2016 | Healthcare | Consulting Magazine | Media mention

    Tim van Biesen, a partner in Bain & Company's New York office, was named to Consulting Magazine's annual "Top 25 Consultants" list for 2016. Since taking the helm of Bain's Americas Healthcare practice in 2009, van Biesen has at once expanded and reshaped the way the firm approaches its healthcare

  • The Inventor of Customer Satisfaction Surveys Is Sick of Them, Too

    May 04, 2016 | Customer Strategy & Marketing | BloombergTechnology | Media mention

    Fourteen years ago, Bain & Company Partner Fred Reichheld had a suggestion: create a short consumer survey to test brand loyalty. The idea took off, so much so that Reichheld has watched it morph into a Frankenstein: the endless loop of "brief" satisfaction surveys following a dental appointment,

  • Customer experience rises to a new level of importance in the enterprise software industry

    May 03, 2016 | Technology | Press release

    Bain & Company research finds that changing IT business models have made a superior customer experience is increasingly important in driving market share and customer value

  • Embracing Agile

    May 01, 2016 | Harvard Business Review

    Agile methodologies, which helped revolutionize IT, are spreading across a broad range of industries and functions.

  • Coming Together

    May 01, 2016 | Mergers & Acquisitions | Best's Review | Media mention

    Understanding the goals behind a deal is essential to ensuring successful cultural integration once the deal is closed. "When we think about culture change in a merger or acquisition, the single biggest thing we need to understand is what drives value in the deal," said Atul Aggarwal, a partner

  • Playing the long game

    April 30, 2016 | Private Equity | Limited Partner Magazine | Media mention

    Committing more to alternative asset classes is becoming a popular option for LPs. "We're seeing LPs increase their allocations over time as they've been dissatisfied for quite some time with yields and the credit markets. They feel like they've put as much as they want to into public equity

  • Executive Q&A: Bain's Bob Bechek

    April 30, 2016 | Poets & Quants | Media mention

    Bob Bechek, the worldwide managing director of Bain & Company, started his internship with Bain 30 years ago. Known for his modesty and self-deprecating wit, Bechek endured the same learning curve as any young consultant, particularly in recognizing just how much there is to master. Poets & Quants

  • The Strategic Need to Improve Customer Experience in Enterprise IT

    April 27, 2016 | Bain Brief

    For years, enterprise tech companies thrived in spite of low customer service ratings because their sales depended on a limited set of buyers. That's changing rapidly as cloud computing and subscription sales reshape the relationship between vendor and customer.

  • Chief What Officer? Why Odd Jobs Are on the Rise at Banks

    April 25, 2016 | Financial Services | American Banker | Media mention

    Banks across the country have added a slew of unusual C-level jobs with names such as chief innovation officer, underscoring how banks are reorganizing themselves internally, often with the intent of becoming more digitally savvy. "Completely reorganizing the bank to operate across all of the silos