Publications

  • Spotlight on technology

    November 17, 2014 | Bain Brief

    Technology is in the spotlight this holiday season, and we’re referring to more than just gift items. With an ever-increasing number of tablets and smartphones in the United States, customers are constantly connected and are incorporating technology into their shopping activities in game-changing

  • How nickel-and-diming your customers can cost you

    November 07, 2014 | LinkedIn

    No amount of advertising can overcome customers’ stories of poor service. In contrast, who knows how far a happy customer’s account of a truly wonderful experience can travel?

  • Energetic, enthusiastic and creative

    November 05, 2014 | Bain Brief

    A few years ago the CEO of a large, well-run industrial company decided that the organization was focusing too much on processes and not enough on customers. Starting now, he declared, it would listen closely to its customers.

  • Growing prosperity: Executive summary

    November 05, 2014 | Bain Brief

    What does it take to get important technological advances in the hands of the world's smallholder farmers?

  • Ready, set, shop: Holiday sales outlook

    November 03, 2014 | Bain Brief

    Bain is forecasting holiday retail sales growth of 3% to 4% this year, up from 2.6% in 2013. Lower unemployment, falling gas prices, higher disposable income and healthy financial markets should encourage spending growth this holiday season.

  • Of note: Buy local (or not)

    October 21, 2014 | Consumer Products | Bain newsletters

    In order for multinationals or local companies to succeed in the future, brands will have to shun the temptation to alter their message every year or two, focusing instead on building memory structure. There's always ample room on developing market shelves for companies of any origin, but winning

  • Cost cutting: no pain, all gain

    October 20, 2014 | Forbes.com

    A preemptive approach to cost containment can make operations far more effective, not just leaner.

  • Media’s blockbuster business tool: Big Data

    October 19, 2014 | The Business Times

    Media companies are awash with data about how their customers watch or listen to programming. Unfortunately, most lack the analytic firepower necessary to turn petabytes of data into strategic insights that yield new and valuable products.

  • Four out of five companies are just beginning the fusion of physical and digital worlds

    October 14, 2014 | Press release

    Only 20 percent of companies in a Bain & Company study of 300 firms across 20 global industries have progressed beyond the “beginner” stage in responding to digital innovations that are transforming their industries.

  • A higher bar

    October 08, 2014 | Bain Brief

    Few companies have gone far enough in connecting their legal and business strategies. As a result, the activities that could unlock the most value for the company can get crowded out by seemingly urgent but less important demands. However, some companies have figured out how their legal departments