Publications

  • Why Bigger isn't Always Better in Business

    June 15, 2015 | Bangkok Post

    Scale alone is often not enough to confer real economic leadership. It is only one of several options that can promote a powerful competitive advantage.

  • The chemistry of enthusiasm: How engaged employees create loyal customers

    August 07, 2012 | Organization | Forbes.com

    As companies battle for loyal customers and return business, some have discovered a most effective weapon – highly engaged employees. Engaged workers go the extra mile to deliver. They provide better experiences for customers, approach the job with energy and come up with creative product, process

  • The chemistry of engagement

    July 30, 2012 | Organization | CEO Forum

    Engaged employees go the extra mile to deliver. They provide better experiences for customers, approach the job with energy and come up with creative product, process and service improvements.

  • The chemistry of enthusiasm

    May 04, 2012 | Organization | Bain Brief

    The revenues and stocks of companies with highly engaged workers outperform those of companies with low engagement levels. Yet too many companies still seek to foster engagement through programs that are disconnected from customer priorities. Companies with truly engaged, passionate employees who

  • Results July-August 2006: Business strategy brief

    June 30, 2006 | Organization | Bain Brief

    In business, every opportunity seized or missed is the result of a decision that someone made or failed to make. No matter how clever your company's strategy is, if the right decisions aren't made effectively-and executed quickly and consistently-your business will lose ground.

  • Fixing Executive Pay

    September 30, 2003 | Organization | Benelux newsletter

    On October 1st, 2001, Sidney Taurel, Eli Lilly's chief executive officer, gathered the pharmaceutical company's 41 000 employees via videoconference to outline far-reaching cost reductions.

  • Second Chance for eBusiness

    February 28, 2003 | Benelux newsletter

    Following the widespread failure of dotcom firms, many business leaders eased back on all things "e.

  • Company Transformation: More Science Than Art

    December 31, 2002 | Results Delivery® | Benelux newsletter

    We live in increasingly turbulent times. This turbulence stems from the dynamics of deregulation, the rise of gloablisation, the subtle and not-so-subtle shifts in certain sectors' offerings, the major changes in channels of distribution, and the fallout of technological breakthroughs.