Publications

  • Why Consumer Goods Companies Should Start Shopping Around

    May 11, 2015 | Bangkok Post

    How leading acquirers develop Repeatable Models for mergers and acquisitions.

  • Biggest Doesn't Mean Best: How Leading Companies Get to the Top

    April 30, 2015 | Forbes.com

    Scale is immensely valuable, without a doubt. But the companies that achieve the highest levels of leadership economics—two times their cost of capital and above—think and act beyond scale.

  • Consumer goods firms should go shopping

    April 24, 2015 | Consumer Products | The Business Times (Singapore)

    Instead of using their cash to buy back shares for short-term gains, consumer goods companies should be on the acquisition trail and develop M&A capabilities for the long term.

  • Nail These Five Questions to Design a Great Customer Experience

    April 13, 2015 | Forbes.com

    Creating experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy. Companies serious about building a compelling experience need to develop thorough, nuanced answers to five questions.

  • Are you experienced?

    April 08, 2015 | Bain infographic

    By addressing five key questions, customer experience leaders develop the capabilities to make the design process more effective and repeatable.

  • The Five Disciplines of Customer Experience Leaders

    April 08, 2015 | Bain Brief

    Designing experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy. By addressing five key questions, customer experience leaders develop the capabilities to make the design process more effective

  • Why it's time for consumer goods companies to go shopping

    March 20, 2015 | Forbes.com

    How leading acquirers develop Repeatable Models for mergers and acquisitions.

  • Repeatable M&A in Consumer Goods

    March 18, 2015 | Bain Brief

    Mergers and acquisitions deliver better results for consumer goods companies than for companies in other industries. Why, then, are so many consumer goods companies settling for occasional deals instead of building a repeatable model for doing lots of them—and doing them right?

  • Ending the telecom price wars in Europe: consumers say they are willing to pay 20 percent more to providers that enable a superior digital lifestyle experience

    February 25, 2015 | Telecommunications | Press release

    ENDING THE TELECOM PRICE WARS IN EUROPE: CONSUMERS SAY THEY ARE WILLING TO PAY 20 PERCENT MORE TO PROVIDERS THAT ENABLE A SUPERIOR DIGITAL LIFESTYLE EXPERIENCE

  • Repremiumization: The Way Up for Europe's Telcos

    February 25, 2015 | Bain Brief

    Fifteen years of price wars have weakened the revenues and profits of Europe's telecom operators, while conditioning customers to think of price first when choosing a provider. Repremiumisation offers telecom operators a chance to restore the premium value and perception of the service they provide.