Publications

  • Soul Searching: True Transformations Start Within

    June 14, 2018 | Bain Brief

    Going around the table, each member of the executive committee agreed that the firm's plan to transform its multibillion-dollar retail business was ready to roll. It was make or break, and the organization's people would determine the difference.

  • Breakthrough Design for a Better Customer Experience and Better Economics

    June 13, 2018 | Bain Brief

    Great design goes beyond the digital veneer to coordinate the company's employees, partners, physical channels and economic objectives.

  • Experience Is the New Product; Here's How to Manage It

    June 12, 2018 | Bain Brief

    Most companies take an internally oriented approach to organizing around products, processes and functions such as risk management and marketing. But a few pioneering companies have begun to organize around how customers experience their products and services.

  • The Cure for Pharma's Commercial Productivity Woes

    May 09, 2018 | Bain Brief

    To earn greater loyalty and raise productivity, figure out what really matters for doctors.

  • Organizing for a Digital World

    February 08, 2018 | Bain Brief

    Virtually all large companies, even those in old-line industries such as machinery and agriculture, have gone digital to some extent. But at many companies the efforts are falling far short of their potential.

  • Giving New Life to Life Insurance

    January 22, 2018 | Forbes.com

    To meet the challenges of the marketplace, life insurance companies need nothing less than a total transformation of the way they do business.

  • How to Breathe New Life into Life Insurance

    January 17, 2018 | Bain Brief

    Life insurers can reinvigorate themselves by setting bold goals, attacking legacy costs and investing in technology to drive a step change in efficiency and an improved customer experience.

  • Bain & Company elects Manny Maceda as Worldwide Managing Director

    November 20, 2017 | Firm Strategy | Press release

    Bain & Company, the global business consulting firm, has elected Manny Maceda to serve as the firm’s new worldwide managing director effective March 1, 2018.

  • Why Insurers Should Look Beyond Insurance

    September 21, 2017 | Bain Snap Chart

    In what may look like a paradox, companies are winning in insurance by offering their customers services beyond insurance.

  • Unfolding the Benefits of Digital in Paper and Packaging

    March 22, 2017 | Bain Brief

    Even as digital reduces demand for paper it creates new opportunities in product, supply chain and customer innovation.