Publications

  • Customer loyalty and the Digical℠ transformation in P&C and life insurance: Global edition 2014

    June 18, 2014 | Financial Services | Bain Brief

    Bain’s new survey of 158,400 consumers in 18 countries sheds light on how various customer segments perceive their P&C and life carriers; what customers want from their carriers and how they behave; and how different distribution channels influence loyalty. The report discusses four specific steps

  • Customer loyalty in P&C insurance: US edition 2014

    June 18, 2014 | Bain Brief

    Bain’s new survey of nearly 26,500 US consumers shows that it’s very difficult for a carrier to excel in both acquisition and retention. The survey serves as a guide to raising performance in both endeavors by earning customers’ loyalty. And loyalty, in turn, serves to create better economics:

  • Operational excellence: Managing performance in the oil and gas industry

    May 28, 2014 | Bain Brief

    Even leading oil and gas companies sometimes fail to hit their performance goals. Sometimes this is because management focuses excessively on identifying benchmarks while avoiding more critical discussions on how they should use metrics to make better decisions. A winning approach goes beyond

  • Mastering the new reality of sales

    April 09, 2014 | Customer Strategy & Marketing | Bain Brief

    As customers have seized the balance of power and more aspects of the sales process migrate online, leading B2B sales organizations find they must radically restructure their approach. By addressing six imperatives, companies are realizing EBITDA growth of 20% to 25%.

  • Big Data analytics in oil and gas

    March 26, 2014 | IT, Oil and Gas | Bain Brief

    Big Data and advanced analytics may be new to some industries, but not to oil and gas. Energy companies have for decades invested in seismic software and visualization tools to get a view of hydrocarbons deep underground. Now, advances in pervasive computing devices, analytic tools and storage are

  • Can communications services providers earn their customers’ love?

    March 13, 2014 | Customer Strategy & Marketing, Telecommunications | Business Day

    Ask a friend whether he would recommend his mobile phone, Internet or cable provider, and chances are you won’t be convinced to sign on with that company. The truth is, across all three markets, customers typically go with the least-objectionable provider rather than one they feel strongly about.

  • Boards look to boost IT, data security oversight

    March 11, 2014 | Technology | Compliance Weekly | Media mention

    Our work focuses on helping companies deliver results. Visit our publications section, Bain Insights, for the best research and ideas from Bain's experts.

  • Beyond forecasting: Energy markets in a time of unprecedented uncertainty

    March 10, 2014 | Journal of Petroleum Technology

    Energy companies can stay ahead of the competition by using a systematic approach for identifying plausible scenarios and defining the leading indicators that would allow them to monitor the market's evolution toward them.

  • Time for senior managers to get serious about cybersecurity

    March 06, 2014 | IT | WSJ.com CIO Journal

    If there is a silver lining to the recent rash of high-profile security breaches, it may be this: Senior executives and boards can no longer just pass ownership of data security to the CIO and hope it will go away. The consequences are too severe—and too public—for them to ignore.

  • Why cybersecurity is a strategic issue

    February 12, 2014 | IT | Bain Brief

    Cybersecurity was once an issue that could be delegated to the IT department. But today the ramifications of an attack can threaten the viability of the organization. Even so, hardly a week goes by without news of a major breach at a bank, retailer, security agency or other prominent organization.