Publications

  • Why the 5G Pessimists Are Wrong

    June 28, 2018 | Bain Brief

    Network operators that listen to the naysayers run the risk of missing out on the true benefits of this step-change technology.

  • Technology with Vision: An Agenda for the Telecommunications Chief Technology Officer

    March 20, 2018 | Bain Brief

    Being effective in the 21st century requires new skills, new experiences and a new mindset.

  • Could you make money off of network quality? - Bain Moscow

    September 11, 2016 | Telecommunications | Vedomosti

    The number of devices connected to telecommunication networks (the so-called 'Internet of Things') is growing exponentially. In this environment, a telecom operator could be more than just a medium. Instead, it could become a provider of a broad range of services.

  • How Providers Can Succeed in the Internet of Things

    August 29, 2016 | Bain Brief

    Customers trust incumbent providers to help them understand and implement IoT technologies. As vendors form their strategies to compete with start-ups, they should avoid five common pitfalls.

  • Simple and Digital: Happier Customers and Radically Lower Costs in Telecom

    August 24, 2016 | Bain Brief

    Leading telcos are using digital technologies and the processes that accompany them to simplify their organizations, improve customer service and transform the economics of the industry.

  • How to Capture the B2B Growth Opportunity in Telecom

    April 27, 2016 | Bain Brief

    Focusing on untapped potential in core connectivity and select IT services will help telcos generate more from their business customers.

  • VARs: The Untapped Growth Engine for Telcos

    October 21, 2015 | Bain Brief

    The enterprise business of telecommunications faces a crisis of eroding top and bottom lines as their customers switch from margin-rich, traditional connectivity to financially less attractive IP (internet protocol) connectivity. For some telcos, acquiring a value-added reseller (VAR) might be the

  • Repremiumization: The Way Up for Europe's Telcos

    February 25, 2015 | Bain Brief

    Fifteen years of price wars have weakened the revenues and profits of Europe's telecom operators, while conditioning customers to think of price first when choosing a provider. Repremiumisation offers telecom operators a chance to restore the premium value and perception of the service they provide.

  • Simplify to Grow in Telecommunications

    July 09, 2014 | Bain Brief

    Telecom companies can spot complexity by identifying the pain points suffered by customers and employees. Leaders focus on eliminating the underlying causes to deliver a better customer experience and lay the groundwork for the next round of growth.

  • Mobile Payments: The Next Step in a Bank's Digital Journey

    April 16, 2014 | Banking | Bain Brief

    Many banks have been slow to invest in mobile payments technology, but it is the next logical step in a bank’s digital journey. As mobile payments hit the mainstream, bankers should offer their customers a compelling value proposition, such as financial management tools. If they don’t others are