Publications

  • Customer Behavior and Loyalty in Insurance: Global Edition 2016

    September 14, 2016 | Bain Brief

    Current digital tools are creating opportunities in customer loyalty beyond basic coverage.

  • Segment-of-One Marketing: Steps to Follow to Make It Pay Off

    September 14, 2016 | The Business Times (Singapore)

    With the proliferation of smart phones and Big Data, the "segment of one" marketing and sales approach is rapidly becoming a reality.

  • Could you make money off of network quality? - Bain Moscow

    September 11, 2016 | Telecommunications | Vedomosti

    The number of devices connected to telecommunication networks (the so-called 'Internet of Things') is growing exponentially. In this environment, a telecom operator could be more than just a medium. Instead, it could become a provider of a broad range of services.

  • How Providers Can Succeed in the Internet of Things

    August 29, 2016 | Bain Brief

    Customers trust incumbent providers to help them understand and implement IoT technologies. As vendors form their strategies to compete with start-ups, they should avoid five common pitfalls.

  • Simple and Digital: Happier Customers and Radically Lower Costs in Telecom

    August 24, 2016 | Bain Brief

    Leading telcos are using digital technologies and the processes that accompany them to simplify their organizations, improve customer service and transform the economics of the industry.

  • How will financial technology change banks' strategies? - Bain Moscow

    August 17, 2016 | Digital, Financial Services | Vedomosti

    Traditional banks may lose their role as key players in the global financial system as they compete against financial technology vendors and IT giants, such as Amazon, Apple, Facebook and Google. The key question is, who will control client relations?

  • Digital Opportunities for Chemical Producers

    August 10, 2016 | Bain Brief

    Executives in the chemical industry, awash with digital possibilities, need to identify and focus on those that will help them meet customer needs.

  • The Elements of Value

    August 09, 2016 | Harvard Business Review

    Understanding the 30 elements of value can help managers creatively add value to their brands, products and services and thereby gain an edge with consumers.

  • Measuring a Company's Digital Competence

    August 09, 2016 | Bain Brief

    Sector-specific scorecards give private equity firms a critical edge in digital due diligence and value creation.

  • Do Your Industrial Customers Love Their Experience?

    August 07, 2016 | Bain Brief

    That was the essence of feedback from an automaker that had bought equipment from a plant-engineering company. The equipment installed in one factory had been assembled by three of the engineering company’s departments, and each department’s technical documentation used different standards.