Publications

  • Rule of Thumb: Use Principles and Not Rules

    March 25, 2015 | Business Day

    Defining a small set of principles that clarify accountabilities and expected behaviours can help organisations improve performance and become more agile.

  • Building a winning culture

    August 24, 2006 | Performance Culture | Bain Brief

    Why has Dell been consistently successful over the past decade? Aside from the operational discipline and talented people, Dell founder Michael Dell and CEO Kevin Rollins cites their success on "years and years of DNA development that is not replicable outside the company." In a word: culture.

  • Drivers of Success in Services

    April 14, 2003 | Organization | European Business Journal

    Professional service-sector revenues have surged tenfold to over a trillion dollars since 1980. IBM Global Services holds the high-water mark for product companies getting into the game. IBM's technical services business now counts 40% of company revenues and delivers profit margins of 28%.

  • "Performance Culture" the Private Equity way

    November 30, 2002 | Private Equity | European Business Journal

    In the last couple of years returns have suffered. The Private Equity sector has not been immune to the turmoil on the world's stock markets, and subsequent near-paralysis of IPOs.