Publications

  • Profiting From the Digital Revolution in Insurance

    April 18, 2017 | Forbes.com

    Leading insurers realize that digitalization is a force that is touching and reshaping the very core of their business.

  • Black Boxes Could Yield Gold in Connected Insurance

    September 18, 2016 | Bain Brief

    With the proliferation of sensors for collecting data on the status of risk, now is the time to devise your own "connected insurance" strategy.

  • Customer Behavior and Loyalty in Insurance: Global Edition 2016

    September 14, 2016 | Bain Brief

    Current digital tools are creating opportunities in customer loyalty beyond basic coverage.

  • How Insurers Can Invest in Big Data Analytics to Improve Decision Making

    May 11, 2016 | Bain Brief

    Big Data and advanced analytics have begun to yield big payoffs for a few insurance companies.

  • Catching Up

    February 01, 2015 | Best's Review

    Often, it's not clear to insurance executives exactly where to start making investments in, and organizing for, digital innovation. Based on the early results from digital initiatives, combined with lessons from other industries, we have identified four questions that can anchor a balanced,

  • Fantastic Claims

    April 16, 2014 | Insurance | Bain Brief

    Claims handling is a key moment of truth that can turn customers into promoters or detractors of a P&C insurer. Superior claims management thus offers a means of competitive differentiation, whether through faster payout, easier filing through digital channels or higher-quality interactions between

  • Rewriting the rules for insurers

    June 13, 2012 | Financial Services | Forbes.com

    Europe's Solvency II will tighten capital requirements for insurers, impose tough rules for identifying and monitoring risk, and set strict disclosure guidelines.