Publications

  • Insurers Can Lead Healthcare's Digital Revolution

    March 27, 2018 | Forbes.com

    Health insurance executives who embrace digitalization and foster a climate of innovation have a tremendous opportunity to improve a healthcare system that is long overdue for an overhaul.

  • Insurers Hold the Key to Healthcare's Digital Future

    March 21, 2018 | Bain Brief

    Health insurers have a multibillion-dollar opportunity to lead a digital transformation of healthcare that will mean lower costs and better care for patients.

  • Organizing for a Digital World

    February 08, 2018 | Bain Brief

    Virtually all large companies, even those in old-line industries such as machinery and agriculture, have gone digital to some extent. But at many companies the efforts are falling far short of their potential.

  • Giving New Life to Life Insurance

    January 22, 2018 | Forbes.com

    To meet the challenges of the marketplace, life insurance companies need nothing less than a total transformation of the way they do business.

  • How to Breathe New Life into Life Insurance

    January 17, 2018 | Bain Brief

    Life insurers can reinvigorate themselves by setting bold goals, attacking legacy costs and investing in technology to drive a step change in efficiency and an improved customer experience.

  • Never Waste a Good Transformation

    January 12, 2018 | Managing Change Blog

    Business transformations are a golden opportunity to find the next generation of high-potential leaders.

  • Culture's Role in Corporate Transformation

    December 15, 2017 | Managing Change Blog

    The right culture will not only attract and retain great talent, but it can make the difference in how quickly a company brings compelling goods and services to market.

  • Why Insurers Should Look Beyond Insurance

    September 21, 2017 | Bain Snap Chart

    In what may look like a paradox, companies are winning in insurance by offering their customers services beyond insurance.

  • Customer Behavior and Loyalty in Insurance: Global Edition 2017

    September 14, 2017 | Bain report

    Insurers have long struggled to attract and retain customers. They do business in a highly competitive marketplace, and they sell a product that many consumers consider to be a commodity.

  • Beyond Kumbaya: Three Steps to Managing Change and Bringing People Together After a Merger

    August 07, 2017 | Managing Change Blog

    If you do not invest time and resources in change management, people and cultural issues will eat all your anticipated synergies for breakfast—and your entire company for lunch.