Publications

  • Consumption in China: Ten Trends for the Next 10 Years

    June 15, 2018 | Bain Brief

    China’s economy will undergo massive changes in the coming decade that will transform how people consume goods and services. With significant government support, the country will continue to migrate from an investment- driven model to a consumption- and services-driven model.

  • Soul Searching: True Transformations Start Within

    June 14, 2018 | Bain Brief

    Going around the table, each member of the executive committee agreed that the firm's plan to transform its multibillion-dollar retail business was ready to roll. It was make or break, and the organization's people would determine the difference.

  • Breakthrough Design for a Better Customer Experience and Better Economics

    June 13, 2018 | Bain Brief

    Great design goes beyond the digital veneer to coordinate the company's employees, partners, physical channels and economic objectives.

  • Lisa Koetter: Grocery Retailing, Reimagined

    June 13, 2018 | Bain video

    Bain Partner Lisa Koetter discusses five things traditional grocers can do to stay competitive as customer expectations change.

  • Why Zero-Based Budgeting Goes Wrong

    June 13, 2018 | Bain Brief

    Few management tools can match zero-based budgeting (ZBB) as a way to overhaul the practices that keep a company from reaching its full potential. That is why so many business leaders see it as a no-brainer to manage costs better and drive strategic thinking at all levels of the organization.

  • Experience Is the New Product; Here's How to Manage It

    June 12, 2018 | Bain Brief

    Most companies take an internally oriented approach to organizing around products, processes and functions such as risk management and marketing. But a few pioneering companies have begun to organize around how customers experience their products and services.

  • Firing Up the Customer Experience Factory

    June 11, 2018 | Bain Brief

    How to create experiences that are simple, digital and tuned to what customers value.

  • The Cure for AI Fever

    June 08, 2018 | Bain Brief

    The companies that most successfully use artificial intelligence know that a simple tool is not the fix; they trust the AI process.

  • A Survey of 1,700 Companies Reveals Common B2B Pricing Mistakes

    June 07, 2018 | HBR.org

    Poor pricing practices are insidious—they damage a company’s economics but can go unnoticed for years. Consider the case of a major industrial goods manufacturer that was struggling with low profit margins, relative both to competitors and to its own historical performance.

  • Is Pricing Killing Your Profits?

    June 07, 2018 | Bain Brief

    Poor pricing practices are insidious—they damage a company’s economics but can go unnoticed for years. For example, a major industrial goods manufacturer struggled with low profit margins, relative both to competitors and its own historical performance.