Publications

  • Direct and digital is best - Bain Warsaw

    November 04, 2014 | Customer Strategy & Marketing, Financial Services | Rzeczpospolita | Media mention

    Bain & Company's global survey of customer loyalty in insurance showed that insurance companies that are developing digital channels at the expense of traditional forms of contact with the client risk losing their clients entirely.

  • Because clients never wait - Bain Warsaw

    November 01, 2014 | Customer Strategy & Marketing, Financial Services | BANK | Media mention

    These days, clients praise the availability of their bank services. They do not want to wait. To take care of their clients, banks have to invest in services that guarantee availability to banking services 24/7.

  • Chinese shoppers: Three things leading consumer products companies get right

    October 29, 2014 | Bain report

    Although the market environment continues to evolve in China, shopper behaviors have remained consistent and stable between 2011 and 2013. The most successful consumer companies have adapted to these behaviors to increase penetration.

  • The best option is direct and digital - Bain Warsaw

    October 16, 2014 | Gazeta Ubezpieczeniowa | Media mention

    Insurers that overemphasize digital channels at the expense of traditional methods stand to alienate customers, according to a new comprehensive global customer survey and report released by Bain & Company.

  • Increase focus on household penetration

    September 29, 2014 | Businessworld

    The best way brands can sustainably grow is by increasing the number of buyers through increased household penetration.

  • The hyper-connected client of banking in the new dimension - Bain Warsaw

    September 26, 2014 | eGospodarka | Media mention

    Technological advances, generational and demographic changes and the expectations of shareholders to increase efficiency influence the ways in which financial institutions interact with customers. But are banks prepared to support the so-called "hyper-connected" customer?

  • The hyper-connected client of banking in the new dimension - Bain Warsaw

    September 24, 2014 | Banking Magazine | Media mention

    Technological advances, generational and demographic changes and the expectations of shareholders to increase efficiency influence the ways in which financial institutions interact with customers. But are banks prepared to support the so-called "hyper-connected" customer?

  • Brand booster

    September 16, 2014 | Businessworld

    As the Indian economy embarks again on an expansion path, companies must actively seize the opportunity to increase household penetration of their brands by driving consideration.

  • Banks have to be mobile - Bain Warsaw

    September 08, 2014 | Rzeczpospolita | Media mention

    The popularity of mobile applications continues to grow. In the coming years, 95% of bank operations will be conducted via the internet or mobile applications.

  • Winning Operating Models for Global Insurance Companies

    September 03, 2014 | Bain Brief

    Given the similarity of strategies throughout insurance, what differentiates the top performers tends to be how effectively they execute the strategy. Designing and building the right operating model is the surest path to effective execution, and insurers on that path typically face four big