Publications

  • Drowning in Email? How to Avoid the Dark Side of Hyperconnectivity

    August 17, 2016 | Forbes.com

    With analog and digital tools, companies can close the wide productivity gap that plagues modern organizations.

  • What Big Data Means for Customer Loyalty

    August 08, 2016 | Bain Brief

    Only humans can fix broken policies or processes, but analytical tools can amplify their reach.

  • Process Innovation in a Digital World

    August 03, 2016 | Bain Brief

    As the costs of computing, storage and networking plummet, every area of business can rethink how it delivers value.

  • How Agile Can Bring Innovation to Customers Faster

    August 03, 2016 | Forbes.com

    When you think of John Deere, you probably picture old-school machines tilling soil in the heartland or mowing a suburban lawn. But you might be surprised to learn that this 179-year-old, Illinois-based manufacturer is using new millennium tactics honed in Silicon Valley to speed innovation.

  • The Science of Centeredness

    July 26, 2016 | Bain Brief

    By achieving centeredness in the workplace, you can produce more thoughtful, strategic and authentic responses to everyday stresses.

  • Time to Shift Programmatic into High Gear

    July 21, 2016 | CMO.com

    Marketers and media executives love to talk “programmatic.” But few realize the big benefits of turning advertising into a strategic tool.

  • The Psychometrics of Customer Feedback

    July 13, 2016 | Expert Commentary

    Survey structure can trigger undesirable psychological phenomena, but asking the right questions first can limit these risks.

  • How Big Data Analytics Is Breaking through Organizational Walls

    July 12, 2016 | Expert Commentary

    Most of the buzz around advanced analytics centers on collecting more data in less time. With more data than ever before, companies need to think about where and how big data can directly serve the business.

  • In Conversation: Matt Abbott

    June 22, 2016 | Utilities & Alternative Energy | Green Building & Design | Media mention

    Matt Abbott has taken a deep dive into the guts of the modern day energy industry and come back with a few kernels of wisdom about what makes it tick—and what will make it both environmentally friendly and profitable in the future. In his work with utilities and other energy related service

  • How Leaders Inspire: Cracking the Code

    June 10, 2016 | Organization | Bain Brief

    Companies spend billions of dollars on leadership training to reinforce and enhance the soft skills that inspire, motivate and create engagement. But most have found that it is deceptively hard to identify the qualities of a great leader.