Publications

  • Clear investment plans must guide your M&A ideas

    May 25, 2009 | Mergers & Acquisitions | The Times

    For many executives, doing a deal in a downturn seems risky. For companies that are relatively strong, strategically and financially, however, recessions present opportunities to improve their competitive position through acquisitions and partnerships.

  • When to walk away from a deal

    March 31, 2004 | Mergers & Acquisitions | Harvard Business Review

    Effective due diligence requires answering four basic questions: What are we really buying? What is the target's stand-alone value? Where are the synergies—and the skeletons? And what's our walk-away price? Each of these questions will prompt an even deeper level of querying that puts the broader,

  • Organising for Deal Success

    September 30, 2003 | Mergers & Acquisitions | European Business Journal

    They build experienced deal teams that get involved in all acquisitions, they commit line expertise, and they always set a walk-away price and prepare to leave the table if the deal's economics fail to make sense.

  • The Future of Customer Service

    May 27, 1999 | Customer Strategy & Marketing | Bain Brief

    What can it mean when a five-star hotel chain authorises its staff to spend up to 1,250 pounds each to tackle problems affecting customer service? Or that a prominent retailer guarantees shoppers they will never again have to queue at the checkout counter?

  • Broadband Services - Success Second Time Around

    March 31, 1999 | Strategic Due Diligence | Global Telecoms Business

    Broadband services are back at the financing trough -this time with their hunger for growth financing backed by adequate consumer and small business demand. Global capital markets will be asked for more than $100 billion of broadband network construction funding over the next three to five years.