Publications

  • How Providers Can Succeed in the Internet of Things

    August 29, 2016 | Bain Brief

    Customers trust incumbent providers to help them understand and implement IoT technologies. As vendors form their strategies to compete with start-ups, they should avoid five common pitfalls.

  • Simple and Digital: Happier Customers and Radically Lower Costs in Telecom

    August 24, 2016 | Bain Brief

    Leading telcos are using digital technologies and the processes that accompany them to simplify their organizations, improve customer service and transform the economics of the industry.

  • How to Capture the B2B Growth Opportunity in Telecom

    April 27, 2016 | Bain Brief

    Focusing on untapped potential in core connectivity and select IT services will help telcos generate more from their business customers.

  • VARs: The Untapped Growth Engine for Telcos

    October 21, 2015 | Bain Brief

    The enterprise business of telecommunications faces a crisis of eroding top and bottom lines as their customers switch from margin-rich, traditional connectivity to financially less attractive IP (internet protocol) connectivity. For some telcos, acquiring a value-added reseller (VAR) might be the

  • Repremiumization: The Way Up for Europe's Telcos

    February 25, 2015 | Bain Brief

    Fifteen years of price wars have weakened the revenues and profits of Europe's telecom operators, while conditioning customers to think of price first when choosing a provider. Repremiumisation offers telecom operators a chance to restore the premium value and perception of the service they provide.

  • Simplify to Grow in Telecommunications

    July 09, 2014 | Bain Brief

    Telecom companies can spot complexity by identifying the pain points suffered by customers and employees. Leaders focus on eliminating the underlying causes to deliver a better customer experience and lay the groundwork for the next round of growth.

  • Mobile Payments: The Next Step in a Bank's Digital Journey

    April 16, 2014 | Banking | Bain Brief

    Many banks have been slow to invest in mobile payments technology, but it is the next logical step in a bank’s digital journey. As mobile payments hit the mainstream, bankers should offer their customers a compelling value proposition, such as financial management tools. If they don’t others are

  • Can communications services providers earn their customers’ love?

    March 13, 2014 | Customer Strategy & Marketing, Telecommunications | Business Day

    Ask a friend whether he would recommend his mobile phone, Internet or cable provider, and chances are you won’t be convinced to sign on with that company. The truth is, across all three markets, customers typically go with the least-objectionable provider rather than one they feel strongly about.

  • Europe's telecom deals look poised to continue

    July 05, 2013 | Telecommunications | The Wall Street Journal Europe | Media mention

    Mergers and acquisitions across the global telecommunications industry is heating up, with Europe the main battleground. Almost $60 billion in telecom deals were announced in Europe in the first half, nearly double the amount of a year earlier.

  • Mega-bids are set to transform America's wireless industry

    April 20, 2013 | Mergers & Acquisitions, Telecommunications | The Economist | Media mention

    According to Bain & Company Partner Michael Garstka, the mobile market is a difficult and top-heavy industry to compete in. As many bids are set to change the look of the American wireless industry, Garstka describes the struggles of smaller firms who "will still find it tough to prosper.