• How Utilities Can Make the Most of Distributed Energy Resources

    February 01, 2017 | Bain Brief

    Integrated planning allows utilities to manage the influx of electricity from rooftop solar panels and other new generation sources.

  • The Bank Branch and Call Center Traffic Jam

    November 29, 2016 | Bain report

    From millennials to seniors, bank customers are still on the digital learning curve and need guidance to migrate to mobile.

  • How Providers Can Succeed in the Internet of Things

    August 29, 2016 | Bain Brief

    Customers trust incumbent providers to help them understand and implement IoT technologies. As vendors form their strategies to compete with start-ups, they should avoid five common pitfalls.

  • Generation #Hashtag Ascendant: Think Native Digital First

    October 21, 2015 | Media | Bain Brief

    Our annual survey of media use across global markets found that media consumers who prefer native digital content and services—designed and distributed exclusively through digital (and especially mobile) channels—now make up nearly half the audience in developed and developing countries. A playbook

  • Building Productivity and Accountability in T&D Organizations

    November 12, 2014 | Bain Brief

    Many utilities have reorganized their transmission and distribution (T&D) organizations from regional models to centralized, functional structures to improve efficiency and reduce costs. But this can replace one set of problems with another. Rather than reorganize again, executives should focus on

  • Generation #Hashtag: A New Wave of Content in the Age of Digital Natives

    November 06, 2014 | Bain report

    Media companies will need to adapt to create and deliver the native digital content that a growing audience prefers.

  • The Rise of Generation #Hashtag

    November 06, 2014 | Bain Brief

    Media companies will need to adapt to create and deliver the native digital content that a growing audience prefers.

  • Customer Loyalty and the Digical Transformation in P&C and Life Insurance: Global Edition 2014

    June 18, 2014 | Financial Services | Bain Brief

    Bain’s new survey of 158,400 consumers in 18 countries sheds light on how various customer segments perceive their P&C and life carriers; what customers want from their carriers and how they behave; and how different distribution channels influence loyalty. The report discusses four specific steps

  • Why Everyone in Media Needs an Analytics Upgrade

    May 07, 2014 | Bain Brief

    Media companies are awash with data about how their customers watch or listen to programming. Unfortunately, most lack the analytic firepower necessary to turn petabytes of data into strategic insights that yield new and valuable products. To compete with the pure digital players, most will need to

  • How group dynamics affect decisions

    December 03, 2013 | Decision Effectiveness | Bain Brief

    What happens in a group—the pressure toward conformity, obedience to authority, and so on—can lead to bad decisions. Companies have to be aware of group dynamics and take steps to mitigate their effects.