Publications

  • Do Your Industrial Customers Love Their Experience?

    August 07, 2016 | Bain Brief

    That was the essence of feedback from an automaker that had bought equipment from a plant-engineering company. The equipment installed in one factory had been assembled by three of the engineering company’s departments, and each department’s technical documentation used different standards.

  • The Founder's Mentality: How to Overcome the Predictable Crises of Growth

    June 07, 2016 | Harvard Business Review Press

    Why is profitable growth so hard to achieve and sustain? Most executives manage their companies as if the solution to that problem lies in the external environment—find an attractive market, formulate the right strategy, win new customers.

  • The Founder's Mentality: How to Overcome the Predictable Crises of Growth - Bain Seoul

    June 07, 2016 | Harvard Business Review Press

    Why is profitable growth so hard to achieve and sustain? Most executives manage their companies as if the solution to that problem lies in the external environment—find an attractive market, formulate the right strategy, win new customers.