Publicaciones mundiales

  • Rule of Thumb: Use Principles and Not Rules

    March 25, 2015 | Business Day

    Defining a small set of principles that clarify accountabilities and expected behaviours can help organisations improve performance and become more agile.

  • Drivers of Success in Services

    April 14, 2003 | Organization | European Business Journal

    Professional service-sector revenues have surged tenfold to over a trillion dollars since 1980. IBM Global Services holds the high-water mark for product companies getting into the game. IBM's technical services business now counts 40% of company revenues and delivers profit margins of 28%.