Bain briefs and books

  • Evolving the Customer Experience in Banking: "Alexa, Move My Bank Accounts to ..."

    November 20, 2017 | Bain report

    Banks that accelerate development of their digital channels and mobilize around individual customer episodes, not products, stand the best chance of earning greater loyalty.

  • Why Insurers Should Look Beyond Insurance

    September 21, 2017 | Bain Snap Chart

    In what may look like a paradox, companies are winning in insurance by offering their customers services beyond insurance.

  • Banking Strategy for the Long Game - Bain Moscow

    September 17, 2017 | Bain Brief

    В ближайшие 10 лет в связи с рядом сформировавшихся в последние годы макроэкономических тенденций произойдет трансформация банковской отрасли. Как руководству банков учесть ее основные направления?

  • Banking Strategy for the Long Game

    September 17, 2017 | Bain Brief

    Despite pressures to improve next quarter's stock performance, banking remains a long game, demanding a decade-long perspective. Here's how senior banking teams can incorporate the salient themes into their strategic planning.

  • Ecosystems: How Insurers Can Reinvent Customer Relationships

    September 14, 2017 | Bain Brief

    Companies are transforming themselves into multipurpose providers—offering suites of interconnected services that extend beyond insurance to meet the broader needs of their clients.

  • New Bank Strategies Require New Operating Models

    May 15, 2017 | Bain Brief

    It’s high time for banks to shake up creaky structures and ways of working—and time is running short for responding to incursions by nonbank technology firms.

  • Tapping Latent Demand in Personal Lending

    January 18, 2017 | Bain Brief

    Banks’ success in personal lending will hinge on taking a more data-driven approach.

  • Big, Bold Bank Cost Transformation

    December 20, 2016 | Bain Brief

    Senior teams can achieve major cost reform by demonstrating to everyone in the organization why it's beneficial to embrace simplicity and keep bad costs from creeping back.

  • What Great Looks Like in Banking Sales Practices

    December 19, 2016 | Bain Brief

    Banks need a new approach—one that focuses less on pushing products and more on attracting and retaining customers.

  • Are Global Insurers Too Big to Succeed?

    November 30, 2016 | Bain Brief

    Large insurers are able to reduce costs and accelerate growth if they address the heart of the problem: their complexity.