Bain briefs and books

  • Product Management in the Age of Disruption

    September 27, 2017 | Bain Brief

    Tech companies looking to win market share are giving product managers new powers over every aspect of the customer experience.

  • Capital Effectiveness in Telcos: What Business School Didn't Teach You

    July 20, 2017 | Bain Brief

    A fresh approach to capex planning helps telecom executives face their exceptional capital challenges.

  • Six IT Design Rules for Digital Transformation

    July 19, 2017 | Bain Brief

    Companies everywhere have been enticed by the promise of digital transformation. CEOs are once again turning to technology as a force that can give them a competitive edge by ushering in exciting new capabilities, rapid innovation and efficiencies.

  • Close to the Core: Telcos' Competitive Advantage in the Internet of Things

    February 24, 2017 | Bain Brief

    Telecommunications executives eyeing opportunities in industry services should look critically at the value in connectivity and life cycle management.

  • The Fool's Gold of Capital Efficiency in Telcos

    October 19, 2016 | Bain Brief

    Focusing investments to win market share is a more effective approach than constricting spending.

  • How Providers Can Succeed in the Internet of Things

    August 29, 2016 | Bain Brief

    Customers trust incumbent providers to help them understand and implement IoT technologies. As vendors form their strategies to compete with start-ups, they should avoid five common pitfalls.

  • Defining the Battlegrounds of the Internet of Things

    April 27, 2016 | Bain Brief

    Executives looking for a foothold can define the landscape in terms of key battlegrounds to help them form their Internet of Things strategy.

  • The Strategic Need to Improve Customer Experience in Enterprise IT

    April 27, 2016 | Bain Brief

    For years, enterprise tech companies thrived in spite of low customer service ratings because their sales depended on a limited set of buyers. That's changing rapidly as cloud computing and subscription sales reshape the relationship between vendor and customer.

  • Solving for the Dark Side of Metcalfe's Law

    March 16, 2016 | Telecommunications | Bain Brief

    Realizing the full potential of the modern, connected enterprise requires both good “analog management” and better digital tools to remain focused on the priorities and culture that make an organization successful.

  • VARs: The Untapped Growth Engine for Telcos

    October 21, 2015 | Bain Brief

    The enterprise business of telecommunications faces a crisis of eroding top and bottom lines as their customers switch from margin-rich, traditional connectivity to financially less attractive IP (internet protocol) connectivity. For some telcos, acquiring a value-added reseller (VAR) might be the