Bain briefs and books

  • How Grocers Buy Better for Growth

    June 21, 2018 | Bain Brief

    With new data and tools, buying for a category becomes an entirely new game.

  • Breakthrough Design for a Better Customer Experience and Better Economics

    June 13, 2018 | Bain Brief

    Great design goes beyond the digital veneer to coordinate the company's employees, partners, physical channels and economic objectives.

  • Experience Is the New Product; Here's How to Manage It

    June 12, 2018 | Bain Brief

    Most companies take an internally oriented approach to organizing around products, processes and functions such as risk management and marketing. But a few pioneering companies have begun to organize around how customers experience their products and services.

  • Running the Business through Your Customer's Eyes

    July 07, 2017 | Bain Brief

    To create a truly excellent customer experience, more companies are turning to new key unit of management: the episode.

  • New Bank Strategies Require New Operating Models

    May 15, 2017 | Bain Brief

    It’s high time for banks to shake up creaky structures and ways of working—and time is running short for responding to incursions by nonbank technology firms.

  • Big, Bold Bank Cost Transformation

    December 20, 2016 | Bain Brief

    Senior teams can achieve major cost reform by demonstrating to everyone in the organization why it's beneficial to embrace simplicity and keep bad costs from creeping back.

  • Reinvigorate Cross-Selling

    October 12, 2016 | Bain Brief

    Advances in customer data, digital marketing and the customer experience have opened new opportunities to grow share of wallet.

  • Leading a 360-Degree Digital Transition

    October 10, 2016 | Bain Brief

    Embracing the digital revolution is about bold management, not just technology.

  • Organizations Don't Change Behavior, People Do

    August 04, 2016 | Bain Brief

    How to inspire employees at all levels to want to change in a time of transformation.

  • Retail Banks: Manage for Glory or Cash?

    July 14, 2016 | Bain Brief

    Many retail banks have traditionally kept their options open with an "all of the above" approach to preparing for the future. But it's time to make tough strategic choices about how to meet the challenge of insurgent competitors and capture new profit pools.