Bain briefs and books

  • Running the Business through Your Customer's Eyes

    July 07, 2017 | Bain Brief

    To create a truly excellent customer experience, more companies are turning to new key unit of management: the episode.

  • New Bank Strategies Require New Operating Models

    May 15, 2017 | Bain Brief

    It’s high time for banks to shake up creaky structures and ways of working—and time is running short for responding to incursions by nonbank technology firms.

  • Big, Bold Bank Cost Transformation

    December 20, 2016 | Bain Brief

    Senior teams can achieve major cost reform by demonstrating to everyone in the organization why it's beneficial to embrace simplicity and keep bad costs from creeping back.

  • Reinvigorate Cross-Selling

    October 12, 2016 | Bain Brief

    Advances in customer data, digital marketing and the customer experience have opened new opportunities to grow share of wallet.

  • Leading a 360-Degree Digital Transition

    October 10, 2016 | Bain Brief

    Embracing the digital revolution is about bold management, not just technology.

  • Organizations Don't Change Behavior, People Do

    August 04, 2016 | Bain Brief

    How to inspire employees at all levels to want to change in a time of transformation.

  • Retail Banks: Manage for Glory or Cash?

    July 14, 2016 | Bain Brief

    Many retail banks have traditionally kept their options open with an "all of the above" approach to preparing for the future. But it's time to make tough strategic choices about how to meet the challenge of insurgent competitors and capture new profit pools.

  • Technology, Strategy and People: Becoming a Digital Oil and Gas Company

    May 25, 2016 | Bain Brief

    Whether a leader or fast follower, every oil and gas company will need to develop a strategic plan for how it will use digital technology to gain a competitive advantage over the next three to five years.

  • Divide and Conquer: A Guide to Winning SME Banking Strategies

    March 09, 2016 | Bain Brief

    While many banks have an ambivalent stance toward small and midsize businesses, they should not abdicate the key role they can play in this sector, and should not give up on healthy returns. But success requires making strategic choices from a set of options that feel radically different from one

  • Adopting a More Strategic Approach to Procurement in Oil and Gas

    September 16, 2015 | Bain Brief

    As oil prices dropped, oil & gas procurement teams made all the easy, short-term cuts: asking suppliers for price reductions, clamping down on discretionary spending and deferring capex. Long-term change requires a more strategic approach, building capabilities that enable procurement teams to play