Publications

  • Cultivating Grocery Customers

    July 11, 2018 | Bain infographic

    Grocers eyeing an uncertain future should not forget why their current customers love them.

  • Lisa Koetter: Grocery Retailing, Reimagined

    June 13, 2018 | Bain video

    Bain Partner Lisa Koetter discusses five things traditional grocers can do to stay competitive as customer expectations change.

  • Peapod arms itself as grocery wars intensify

    April 27, 2018 | Retail | Crain's Chicago Business | Media mention

    As Amazon and Walmart push their way into consumers' online grocery carts, Peapod—the elder statesman of the industry—is fighting back. But it won't be easy to win long term. "E-commerce is exceptionally expensive and hard to make money on, especially as customer expectations have risen," says

  • "Alexa, Move My Bank Account to Amazon"

    March 05, 2018 | Bain infographic

    Amazon is looking to partner with a bank to offer a mobile-friendly account targeted to young adults in the US. How can traditional banks respond?

  • Do's and don'ts when using shopping apps

    February 08, 2018 | Retail | AP | Media mention

    "Now shopping can be anytime, anywhere, multiple times a day, which is great for customers who value convenience," said Casey Taylor, a partner with Bain & Company. "But for customers on a budget, what I would share as the primary caution is that it makes it very easy — almost too easy."

  • Retail under Trump: More cash, different problems

    January 21, 2018 | Retail | CNBC | Media mention

    The extra cash in most retailers' pockets may be the honey activists need to reenter the retail industry. "A handful of them are going to come calling, 'Hey, if you can't show me that there's a path to daylight, sustained investment that's meaningful, give me my cash back so I can invest it

  • How retailers are using 'bots' to win over your wallet: Bain & Co. retail consultant

    December 22, 2017 | Retail | CNBC | Media mention

    Monisha De La Rocha, a partner with Bain & Company, explains how retailers are using artificial intelligence to track spending habits and interact with consumers.

  • Holiday Shopping Behavior Quiz

    December 21, 2017 | Bain infographic

    Do your special holiday offers capitalize on the science and psychology behind consumer behaviors? Take the quiz to find out.

  • Darrell Rigby: Omnichannel Retail

    December 15, 2017 | Bain video

    Successful omnichannel retailers merge the best of the digital and physical worlds.

  • The Retail Apocalypse Is Fueled by No-Name Clothes

    December 11, 2017 | Retail | Bloomberg | Media mention

    Amazon increased its market share in plus-sized women about 50 percent over the past three years, new research from Bain & Company says. Additionally, across the market plus-size is “radically underserved,” Bain partner Tamar Dor-Ner says.