Publications

  • Gerard du Toit: Customer Episodes and Bank Loyalty

    November 20, 2017 | Bain video

    Bain Partner Gerard du Toit discusses how leading banks are breaking down organizational silos to create cross-functional teams that are dedicated to delivering the best possible customer episodes.

  • Maureen Burns: How Big Tech Could Upend Banking

    November 20, 2017 | Bain video

    Bain Partner Maureen Burns discusses how banks can remain competitive by boosting customer satisfaction and loyalty through digital channels.

  • Patrick O'Hagan: Shared Services

    November 17, 2017 | Bain video

    Bain Partner Patrick O'Hagan discusses how successful companies can accelerate profitable growth using shared services.

  • Tim Morningstar: Revenue Growth Management

    November 17, 2017 | Bain video

    Bain Partner Tim Morningstar outlines five guidelines that, if adhered to properly, can help companies deliver lasting results.

  • Tom Springer: The Future of Feedback

    November 17, 2017 | Bain video

    Bain Partner Tom Springer shares how companies can use descriptive, predictive and prescriptive analytics to understand implicit and explicit customer feedback, and act on it in real time.

  • How to Respond to Disruption in the Era of Advanced Analytics

    November 07, 2017 | Bain infographic

    Disrupters in advanced analytics use cost, customer experience or entirely new business models to upend ill-prepared companies or industries. Here's how to spot the warning signs.

  • The Future of Car Sales is Omnichannel

    October 30, 2017 | Bain infographic

    Car-buying behavior is changing, and almost 50% of buyers begin online. This infographic looks at how dealers and automakers can create a better sales experience.

  • Darci Darnell: Reinventing Customer Relationships with Insurance Ecosystems

    October 20, 2017 | Bain video

    Insurers can increase customer loyalty, attract new customers and reduce price sensitivity by focusing on ecosystem services.

  • An IT Playbook for Digital Transformation

    October 20, 2017 | Bain infographic

    For many CIOs, the journey to digital is hampered by many obstacles. This infographic provides a playbook for modern IT design centered around six core rules.

  • Changing Faces of the Cloud

    October 06, 2017 | Bain infographic

    As the cloud moves from niche to mainstream, providers can take three steps to adapt.