Forum Finance is Bain Middle East's quarterly publication, which focuses on the critical issues facing banks, insurance companies, and other financial institutions in the Middle East, Turkey and North Africa. The aim is to create a dialogue with the Financial & Insurance sectors, introducing topics and presenting prominent executives’ point of view with a focus on the challenges and opportunities for the MENA region.
Measuring and strengthening customer loyalty
November - December 2011
In this edition, we examine customer satisfaction as a proven driver of profitability and value creation. We also feature an interview with Simon N. Cooper, CEO of HSBC Middle East, who shares his views on customer experience as well as on broader trends and opportunities in the financial services sector.
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Efficiency improvement: Cut complexity and streamline organization
May - June 2011
In this first edition, we explore the challenges facing brokerage houses in the region and the trajectory of regional equity markets. We also feature an interview with Sameer Al-Ansari, CEO of SHUAA Capital on the outlook for investment banking and lessons on managing in turbulent times.
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Consolidation Trends: MENA banking sector
March - April 2011
In this edition, we explore the consolidation trends in the MENA banking sector and discuss ways to avoid post-merger missteps. We also feature an interview with Rick Pudner, CEO of Emirates NBD on how he led the merger of Emirates Bank International and National Bank of Dubai to create one of the region’s largest financial services institutions.
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Regional Markets: Challenges & Opportunities
December 2010
In this edition, we explore opportunities for process improvement and ways to cut complexity and streamline organization. We also feature an interview with David Martin, the Head of Business Development of RAK Bank, who has led one of the most remarkable Retail and SME Banking stories in the region.
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