Publications

  • Leadership without control

    May 31, 2004 | European Business Journal

    Leading an accounting firm, an advertising agency, a consultancy, an investment bank, or a law firm is not about giving orders to employees further down the hierarchy. It's about manoeuvring a group of peers who are star performers - who constantly question, debate, and even oppose initiatives.

  • Making Pussy Cats out of Tigers

    June 30, 2003 | Organization | Business Strategy Review

    Making Pussy Cats out of Tigers Business Strategy Review By Tom Tierney With talent shortages and companies

  • Drivers of Success in Services

    April 14, 2003 | Organization | European Business Journal

    Professional service-sector revenues have surged tenfold to over a trillion dollars since 1980. IBM Global Services holds the high-water mark for product companies getting into the game. IBM's technical services business now counts 40% of company revenues and delivers profit margins of 28%.

  • Build a life, not a resume

    August 31, 2002 | Organization, Services | Consulting to Management

    Jennifer was struggling. She and her younger colleague, Mac, were already well into the main course and uncorking a second bottle of wine, but she seemed to be getting nowhere. Mac's questions were thoughtful and unrelenting.

  • Foundations of success in services

    April 03, 2002 | Services | Economist Intelligence Unit

    The best professional-services companies understand that their people are their only products, and that strong performance requires getting top talent to act instinctively in ways that always promote the company's strategy.

  • Aligning the Stars: How to Succeed When Professionals Drive Results

    March 20, 2002 | Services | Harvard Business School Press

    Most businesses rely on talent to succeed, but none so much as professional service firms. Within this rapidly expanding, trillion-dollar industry, professionals--and how they're managed--are the primary sources of competitive advantage.

  • When Capital Gets Antsy

    September 12, 1999 | Private Equity | Business Week | Media mention

    New data prepared for Business Week by Darrell Rigby shows an astonishing increase in the speed with which shares now change hands. Some 76% of the shares of the average U.S. company listed on the New York Stock Exchange turned over last year. That's upfrom 46% in 1990 and only 12% in 1960.

  • What's Today's Special at the Consultant's Cafe?

    September 06, 1998 | Telecommunications | Fortune

    Shoppers can check Consumer Reports before spending $3 on a box of Wheaties, but how do executives decide whether to spend $30 million on reengineering, knowledge management, mission statements, core competencies, or some other management tool or technique?

  • CEO Survey: Mergers & Acquisitions - the 1997 Business Week Symposium of CEOs

    December 31, 1996 | Financial Services | Bain Brief

    Mergers and Acquisitions: a CEO Priority Mergers and acquisitions are of primary concern to U.S. chief executives, according to a survey of delegates to the 1997 Business Week Symposium of Chief Executive Officers.