• Best advice: It’s all lip service until you measure it

    February 04, 2015 | LinkedIn

    In a social media world where it’s so easy to complain publicly, companies have more tea leaves to read than ever. So when a company can tap into the true feelings of its people—customers and employees—then the real work can begin.

  • In poor countries, companies step in to fill gaps left by agricultural nonprofits

    February 02, 2015 | Agribusiness | The Guardian | Media mention

    ccording to a report by Bain & Company and Acumen, many small farmers in developing countries are geographically isolated and lack access to the information and capital they need to make their farms more productive and financially stable.

  • Catching up

    February 01, 2015 | Best's Review

    Often, it's not clear to insurance executives exactly where to start making investments in, and organizing for, digital innovation. Based on the early results from digital initiatives, combined with lessons from other industries, we have identified four questions that can anchor a balanced,

  • Overcoming synergy odds in an M&A deal

    January 29, 2015 | The Business Times (Singapore)

    Most merging companies entering a deal do not have a clear understanding of the level of synergies they can expect through increased scale. In a Bain & Company survey of 352 global executives, overestimating synergies was the second most common reason for disappointing deal outcomes.

  • Who should run your Net Promoter System℠?

    January 28, 2015 | Bain Brief

    To successfully implement a Net Promoter System, seasoned, savvy executives are the key to leading an effective charge and building support for the system over time.

  • Post-holiday outlook and the need to innovate

    January 28, 2015 | Retail | Bain Brief

    Traditional retailers will continue to face long-term challenges as lower-volume stores become unprofitable on a stand-alone basis. Breakthrough innovations will be needed to transform customer experiences and to modernize store networks. In this season’s final newsletter, we recap holiday sales

  • Reimagining IT for omnichannel retailing

    January 27, 2015 | Chain Store Age

    Due to rising customer expectations, retailers need to quickly build world-class IT capabilities for omnichannel retailing. They face three majors challenges to implementation.

  • The hidden "run" on banks

    January 26, 2015 |

    Bank managers can't count on loyalty in the years to come without investment in digital tools.

  • Let me see how I’m making a difference

    January 20, 2015 | LinkedIn

    Companies have a responsibility to develop relationships with their employees from the very beginning, and provide mentoring, open communication and opportunities to grow.

  • How merging companies can beat the synergy odds

    January 09, 2015 |

    The open secret about M&A is that most deals fail to generate the synergies companies expect when they announce a merger. But the best companies justify higher targets and provide a roadmap for achieving them.