Publications

  • Close to the Core: Telcos' Competitive Advantage in the Internet of Things

    February 24, 2017 | Bain Brief

    Telecommunications executives eyeing opportunities in industry services should look critically at the value in connectivity and life cycle management.

  • How Providers Can Succeed in the Internet of Things

    August 29, 2016 | Bain Brief

    Customers trust incumbent providers to help them understand and implement IoT technologies. As vendors form their strategies to compete with start-ups, they should avoid five common pitfalls.

  • Customer experience rises to a new level of importance in the enterprise software industry

    May 03, 2016 | Technology | Press release

    Bain & Company research finds that changing IT business models have made a superior customer experience is increasingly important in driving market share and customer value

  • Defining the Battlegrounds of the Internet of Things

    April 27, 2016 | Bain Brief

    Executives looking for a foothold can define the landscape in terms of key battlegrounds to help them form their Internet of Things strategy.

  • The Strategic Need to Improve Customer Experience in Enterprise IT

    April 27, 2016 | Bain Brief

    For years, enterprise tech companies thrived in spite of low customer service ratings because their sales depended on a limited set of buyers. That's changing rapidly as cloud computing and subscription sales reshape the relationship between vendor and customer.

  • Solving for the Dark Side of Metcalfe's Law

    March 16, 2016 | Telecommunications | Bain Brief

    Realizing the full potential of the modern, connected enterprise requires both good “analog management” and better digital tools to remain focused on the priorities and culture that make an organization successful.

  • Your Data Isn't Helping Your Marketers if They Can't Access It

    November 11, 2015 | Telecommunications | HBR.org

    With the tools of modern technology helping to make marketers more insightful than ever, disorganization and technology may be a bigger barrier than ever.

  • Internet of things: The future is here

    August 04, 2014 | Business Standard

    The rapid integration of devices with communication systems will lead to large-scale adoption of machine-to-machine connections in industries like transportation and smart homes.

  • Hugh H. MacArthur | Liquidity challenge for PE in India

    March 30, 2010 | Private Equity | LiveMint.com | Media mention

    Bain & Company Private Equity Partner Hugh H. MacArthur claims that the private equity industry is currently witnessing a global uptick in PE deal activity that could help remedy the market slowdown from the past 18 months.

  • The Challenge of Cutting Costs

    April 30, 2003 | Telecommunications | Tele.com

    For most managers, cost discipline holds as much appeal as a cold shower. The prevailing attitude is that costs must be cut from time to time. Usually, the gruelling work of taking out costs is a periodic program rather than an ongoing way of life.