Publications

  • Jim Dixon: Improving Customer Experience in Enterprise Technology

    November 05, 2015 | Telecommunications | Bain video

    Customer experience in enterprise technology has long been an afterthought. But as more products and services move to the cloud, Bain Partner James Dixon explains how companies need to make customer experience a priority.

  • The 5 pricing myths tech firms must overcome now

    December 31, 2014 | IT Best Of Breed

    Hardware and software suppliers usually have far more pricing flexibility than they realize. Some companies have, in fact, broken through five self-limiting beliefs to redesign pricing approaches and sales practices.

  • Big Data: The Organizational Challenge

    September 11, 2013 | Information Technology | Bain Brief

    Early adopters of Big Data are outperforming competitors on several dimensions. To catch up, other companies need the right people and tools—but they also need to embed Big Data in their organizations. That means spelling out their ambitions, developing analytics skills and mindsets throughout the

  • The Who, Why and How of Big Data

    September 11, 2013 | Information Technology | Bain infographic

    Companies are spending big on big data. Winners find the right people to lead the charge.

  • Doing business in China: learn from Dell

    February 10, 2005 | Technology | The Financial Times

    Of all the business innovations explorer Marco Polo discovered in 13th century China, he was perhaps most surprised by the use of paper money. It was worth dozens of times the weight of the heavy coins that European traders lugged around.

  • How to rebuild software company valuations

    January 19, 2004 | Technology | The Financial Times

    While software companies desperately search for the next killer application to feed top-line growth in a maturing industry, most could bolster their battered bottom lines with one simple step: selling licences through a subscription model.

  • How to rebuild software company valuations

    January 19, 2004 | Technology | The Financial Times

    While software companies desperately search for the next killer application to feed top-line growth in a maturing industry, most could bolster their battered bottom lines with one simple step: selling licences through a subscription model.

  • The hidden IT multiplier in mergers

    February 13, 2003 | Information Technology | The Financial Times

    When the gritty work of merging two businesses doesn't go smoothly, talent is quick to flee, legacy systems buckle under bigger loads, and projects drag as resources grow scarce.