Publications

  • In Medtech, Put Customers Before Products

    April 10, 2018 | Bain infographic

    As medical device purchasing becomes more centralized, leading medtech manufacturers are focusing on key account management.

  • "Alexa, Move My Bank Account to Amazon"

    March 05, 2018 | Bain infographic

    Amazon is looking to partner with a bank to offer a mobile-friendly account targeted to young adults in the US. How can traditional banks respond?

  • Banking's Amazon Moment

    March 05, 2018 | Bain Brief

    The e-commerce juggernaut may be taking the plunge into banking, but it is not invulnerable. Banks that focus on customers over products, on fast test-and-learn over business cases, can thrive.

  • Davos 2018: Economic Optimism

    January 25, 2018 | Bain video

    Bain's Manny Maceda discusses the overall positive sentiments about the global economy by attendees at this year's annual meeting of the World Economic Forum.

  • Davos 2018: Transforming the Digital Enterprise

    January 25, 2018 | Bain video

    Bain's Manny Maceda discusses the insights gleaned from a panel he hosted on digital transformations.

  • In Chemicals, Great Strategy Beats Great Markets

    November 29, 2017 | Bain Brief

    Investing to outperform in core markets proves more rewarding than chasing after exciting new ones.

  • How Utilities Can Save Their Customers $15 Billion

    November 28, 2017 | Forbes.com

    Leading utilities spend about 25% to 40% as much on operations and maintenance as their least-efficient peers. Here's how other executives can learn from their success.

  • Orchestrating a Successful Digital Transformation

    November 22, 2017 | Bain Brief

    Few companies succeed in transforming themselves for the digital age. Here’s how the leaders beat the odds.

  • Gerard du Toit: Customer Episodes and Bank Loyalty

    November 20, 2017 | Bain video

    Bain Partner Gerard du Toit discusses how leading banks are breaking down organizational silos to create cross-functional teams that are dedicated to delivering the best possible customer episodes.

  • Maureen Burns: How Big Tech Could Upend Banking

    November 20, 2017 | Bain video

    Bain Partner Maureen Burns discusses how banks can remain competitive by boosting customer satisfaction and loyalty through digital channels.