Publications

  • Why Insurers Should Look Beyond Insurance

    September 21, 2017 | Bain Snap Chart

    In what may look like a paradox, companies are winning in insurance by offering their customers services beyond insurance.

  • Ecosystems: How Insurers Can Reinvent Customer Relationships

    September 14, 2017 | Bain Brief

    Companies are transforming themselves into multipurpose providers—offering suites of interconnected services that extend beyond insurance to meet the broader needs of their clients.

  • Three Ways That Digital Technology Can Help Chemical Producers

    February 08, 2017 | Forbes.com

    Chemical companies are awash with data that can help them understand their customers, improve operations and create new products and services.

  • A Customer-Centric Approach to Commercial Excellence

    January 11, 2017 | Bain Brief

    Leading oil, gas and chemical companies are unlocking new value by improving customer experiences and loyalty.

  • How Insurers Can Improve Customer Loyalty

    November 08, 2016 | Bain infographic

    Many insurers struggle to earn customer loyalty. However, insurers can boost loyalty by offering services beyond traditional coverage and focusing on mobile.

  • Customer Behavior and Loyalty in Insurance: Global Edition 2016

    September 14, 2016 | Bain Brief

    Current digital tools are creating opportunities in customer loyalty beyond basic coverage.

  • Digital Opportunities for Chemical Producers

    August 10, 2016 | Bain Brief

    Executives in the chemical industry, awash with digital possibilities, need to identify and focus on those that will help them meet customer needs.

  • Can Agribusiness Reinvent Itself to Capture the Future?

    March 24, 2016 | Industrial Goods & Services | Bain Brief

    Agribusiness is on the verge of dramatic change. But across the industry, many companies have barely scratched the surface in their efforts to boost yields, improve supply chain efficiencies or increase value-added activities.

  • How to Make Your IT Family Happy

    January 11, 2016 | Information Technology | Bangkok Post

    Every company's technology situation has unique aspects, yet most share a common trait: No matter how much they spend on technology, executives are often disappointed with the results.

  • How to Make Your IT Family Happy

    January 06, 2016 | Information Technology | The Business Times (Singapore)

    Every company's technology situation has unique aspects, yet most companies share a common trait: No matter how much they spend on technology, executives are often disappointed with the results.