Publications

  • Utilities: The road ahead

    February 22, 2012 | Utilities | Bain Brief

    Successful utilities don’t look far afield for growth; they profit from their core and expand from there

  • Net promoter: Creating a reliable metric

    February 14, 2012 | Customer Strategy & Marketing | Bain Brief

    Accurate Net Promoter scores depend on a constant flow of data. Many leading companies survey a sample of their customers every week. But are these scores accurate and reliable? Not always. In the most serious cases, problems with the survey data lead people to mistrust the entire Net Promoter

  • Economists warn of long-term perils in rescue of Europe’s banks

    February 13, 2012 | The New York Times

    João Soares, London partner for Bain & Company, is quoted in a New York Times article on the concern many have about the European Central Bank's cheap loans.

  • Bain & Company names Dr. Henrik Naujoks to lead European Financial Services practice

    February 13, 2012

    Bain & Company, the global business consulting firm, today named Dr. Henrik Naujoks to serve as the firm’s EMEA Financial Services Practice Leader, effective January 1, 2012.

  • Fasten your seat belts

    February 11, 2012 | The Economist

    Our work focuses on helping companies deliver results. Visit our publications section, Bain Insights, for the best research and ideas from Bain's experts.

  • Decision diseases: The 10 common ailments that plague organizations

    February 08, 2012 | Organization | Bain Brief

    The best way to address decision failure it is to diagnose the underlying debilitating decision disease so that you can take the right corrective action. No matter the ailment, the overall prescription is usually to open up the decision pathways, assign clear decision roles and then create an

  • Luxury market will grow 8% in 2012

    February 08, 2012 | El Murcurio

    Our work focuses on helping companies deliver results. Visit our publications section, Bain Insights, for the best research and ideas from Bain's experts.

  • Shintaro Okuno, MBA 2009

    February 08, 2012 | MITSloan Management

    Our work focuses on helping companies deliver results. Visit our publications section, Bain Insights, for the best research and ideas from Bain's experts.

  • The luxury market immune to crisis

    February 05, 2012 | ON24

    The crisis seems not to affect luxury markets. A study by Bain & Co showed a growth in the consumption luxury goods of 10% in Europe and 12% in the Americas.

  • The luxury market immune to crisis

    February 05, 2012 | iEco

    The crisis seems not to affect luxury markets. A study by Bain & Co showed a growth in the consumption luxury goods of 10% in Europe and 12% in the Americas.