Publications

  • The Zero-Based Cost Revolution in Retail

    June 21, 2018 | Bain Brief

    These are particularly tricky times for traditional retailers. Web, mobile and even voice shopping options have upended the rules of engagement, intensified competition and boosted customer expectations. Customers now expect to move seamlessly between digital and physical channels.

  • Lisa Koetter: Grocery Retailing, Reimagined

    June 13, 2018 | Bain video

    Bain Partner Lisa Koetter discusses five things traditional grocers can do to stay competitive as customer expectations change.

  • Peapod arms itself as grocery wars intensify

    April 27, 2018 | Retail | Crain's Chicago Business | Media mention

    As Amazon and Walmart push their way into consumers' online grocery carts, Peapod—the elder statesman of the industry—is fighting back. But it won't be easy to win long term. "E-commerce is exceptionally expensive and hard to make money on, especially as customer expectations have risen," says

  • Coping with the Amazon Factor in Due Diligence

    March 19, 2018 | Bain Brief

    The online retail giant is changing the rules for almost any target company. Here's how PE firms can measure the threats—and opportunities.

  • Overcoming the Existential Crisis in Consumer Goods

    March 07, 2018 | Bain Brief

    Leading brands need to fight today’s battles and the even bigger ones hitting them tomorrow.

  • "Alexa, Move My Bank Account to Amazon"

    March 05, 2018 | Bain infographic

    Amazon is looking to partner with a bank to offer a mobile-friendly account targeted to young adults in the US. How can traditional banks respond?

  • Banking's Amazon Moment

    March 05, 2018 | Bain Brief

    The e-commerce juggernaut may be taking the plunge into banking, but it is not invulnerable. Banks that focus on customers over products, on fast test-and-learn over business cases, can thrive.

  • Grocery Retailing, Reimagined

    February 14, 2018 | Bain Brief

    As grocers face into the future they should not lose sight of what customers love about them today.

  • Do's and don'ts when using shopping apps

    February 08, 2018 | Retail | AP | Media mention

    "Now shopping can be anytime, anywhere, multiple times a day, which is great for customers who value convenience," said Casey Taylor, a partner with Bain & Company. "But for customers on a budget, what I would share as the primary caution is that it makes it very easy — almost too easy."

  • Retail under Trump: More cash, different problems

    January 21, 2018 | Retail | CNBC | Media mention

    The extra cash in most retailers' pockets may be the honey activists need to reenter the retail industry. "A handful of them are going to come calling, 'Hey, if you can't show me that there's a path to daylight, sustained investment that's meaningful, give me my cash back so I can invest it