Publications

  • Experience Is the New Product; Here's How to Manage It

    June 12, 2018 | Bain Brief

    Most companies take an internally oriented approach to organizing around products, processes and functions such as risk management and marketing. But a few pioneering companies have begun to organize around how customers experience their products and services.

  • How Insurgent Brands Are Rewriting the Growth Playbook

    May 30, 2018 | Bain Brief

    These small brands now capture more than their share of the growth—and no category is immune.

  • China's Mobility Industry Picks Up Speed

    May 16, 2018 | Bain Brief

    What are the big consequences of e-hailing, bike sharing and other mobility options?

  • Advisors Central to a Recast Life Insurance Model

    February 09, 2018 | Insurance | Insurance News Net | Media mention

    Boosting agent productivity will be a requirement if life insurers want to thrive in the 21st century, according to a new report. Life insurers are also going to have to deliver products faster, and offer services and an experience that benefits policyholders first, said Antonio Rodrigues, a

  • Insurgency from the Inside

    February 06, 2018 | Bain Brief

    One group of incumbents does have the ability to keep ahead of the upstarts: the companies that have kept a Founder’s Mentality®. They maintain speed and agility, and have avoided becoming bogged down by bureaucratic processes and organizational complexity.

  • At Investment Brokerages, Customer Loyalty Flows from a Great Digital Experience

    January 30, 2018 | Forbes.com

    Brokerage firms with the highest loyalty scores also lead their peers in the degree of their digital, self-serve model.

  • Giving New Life to Life Insurance

    January 22, 2018 | Forbes.com

    To meet the challenges of the marketplace, life insurance companies need nothing less than a total transformation of the way they do business.

  • How to Breathe New Life into Life Insurance

    January 17, 2018 | Bain Brief

    Life insurers can reinvigorate themselves by setting bold goals, attacking legacy costs and investing in technology to drive a step change in efficiency and an improved customer experience.

  • To Earn Greater Loyalty, Investment Brokerages Should Think Digital

    January 16, 2018 | Bain Brief

    Refining digital offerings and improving interactions can help ensure that customers will stay with brokerage firms, even if individual advisers move on.

  • Darryn Lowe: Capital Effectiveness in Telecom

    December 08, 2017 | Bain video

    Bain Partner Darryn Lowe outlines three approaches that can enable executives to take the fight to the competition and make capital spending a strategic weapon.