• New Bank Strategies Require New Operating Models

    May 15, 2017 | Bain Brief

    It’s high time for banks to shake up creaky structures and ways of working—and time is running short for responding to incursions by nonbank technology firms.

  • Keeping Trim

    September 01, 2015 | Best's Review

    A lean approach that centers on improving the customer experience and shifting employee behavior around that experience will not only raise productivity but also advance the cause of earning customer loyalty. And when the front line becomes truly engaged, lean will stick.

  • Hook the front line on the performance improvement habit

    May 08, 2013 | Performance Improvement | Bain Brief

    In the service sector, the discretionary effort of employees on the front line is essential for higher operating and financial performance. Companies in service industries are realizing major, sustained improvements by using a High-Velocity Performance System®, which relies on a cycle of learning,

  • Six Sigma at your service

    May 31, 2009 | Performance Improvement | Business Strategy Review

    Lean Six Sigma is the bedrock of quality initiatives in manufacturing companies. Can this approach be used in service companies? It already is, and Peter Guarraia, Gib Carey, Alistair Corbett and Klaus Neuhaus show how techniques long used by Motorola and Toyota can be used in your company.

  • For banks in need - getting more from Lean Six Sigma

    September 25, 2008 | Financial Services | Bain Brief

    Scorched by the subprime-lending crisis and facing a faltering economy, banks are feeling the heat to eliminate business process defects to put performance back on track.

  • Lean Six Sigma for the manufacturing industry

    May 19, 2008 | Performance Improvement | Bain Brief

    As a methodology for improving both factory output and quality, Lean Six Sigma (LSS) has gained widespread popularity. The approach, which aims to help companies create leaner manufacturing operations and boost product quality to no more than 3.

  • Lean Six Sigma for the services industry

    May 19, 2008 | Performance Improvement | Bain Brief

    Lean Six Sigma was originally devised to eliminate waste and improve manufacturing quality to no more than 3.4 defects per million opportunities. But now the method—made popular at companies like General Electric Co., Xerox Corp.

  • Want more from Lean Six Sigma?

    November 30, 2007 | Performance Improvement | Harvard Management Update

    Lean Six Sigma can be a useful tool for fixing obvious problems like manufacturing or call center bottlenecks. Yet many companies have trained and deployed Lean Six Sigma black belts only to see little value accrue from their efforts.

  • Management tools and trends 2007

    June 11, 2007 | Performance Improvement | Bain Brief

    Today, executives around the world are using more tools than when last surveyed in 2004. They averaged 15 tools in 2006, up from 13 in 2004. This increase was especially prevalent among small and midsize companies, both of which had significantly reduced tool usage in 2004.

  • Management Tools 2007: An Executive's Guide

    January 03, 2007 | Private Equity | Bain Brief

    For two decades now, executives have witnessed an explosion of management tools, ranging from Knowledge Management to Strategic Alliances. That burst was fueled by their need to successfully navigate an increasingly competitive marketplace.