Publications

  • The Zero-Based Cost Revolution in Retail

    June 21, 2018 | Bain Brief

    These are particularly tricky times for traditional retailers. Web, mobile and even voice shopping options have upended the rules of engagement, intensified competition and boosted customer expectations. Customers now expect to move seamlessly between digital and physical channels.

  • Richard Pelz: How Grocers Buy Better to Grow

    June 21, 2018 | Bain video

    Bain Partner Richard Pelz shares three strategies retailers can use to improve their approach on cost of goods sold.

  • Jason Glickman: Digital Strategy for Utilities

    June 20, 2018 | Bain video

    Three lessons from successful digital transformations can guide utilities executives.

  • Innovation in the Automotive Industry: No More Experiments

    June 20, 2018 | Bain Brief

    Companies hoping to win and survive in the automotive market must reinvent themselves as the auto industry experiences turbulence.

  • Consumption in China: Ten Trends for the Next 10 Years

    June 15, 2018 | Bain Brief

    China’s economy will undergo massive changes in the coming decade that will transform how people consume goods and services. With significant government support, the country will continue to migrate from an investment- driven model to a consumption- and services-driven model.

  • Soul Searching: True Transformations Start Within

    June 14, 2018 | Bain Brief

    Going around the table, each member of the executive committee agreed that the firm's plan to transform its multibillion-dollar retail business was ready to roll. It was make or break, and the organization's people would determine the difference.

  • Breakthrough Design for a Better Customer Experience and Better Economics

    June 13, 2018 | Bain Brief

    Great design goes beyond the digital veneer to coordinate the company's employees, partners, physical channels and economic objectives.

  • Lisa Koetter: Grocery Retailing, Reimagined

    June 13, 2018 | Bain video

    Bain Partner Lisa Koetter discusses five things traditional grocers can do to stay competitive as customer expectations change.

  • Why Zero-Based Budgeting Goes Wrong

    June 13, 2018 | Bain Brief

    Few management tools can match zero-based budgeting (ZBB) as a way to overhaul the practices that keep a company from reaching its full potential. That is why so many business leaders see it as a no-brainer to manage costs better and drive strategic thinking at all levels of the organization.

  • Experience Is the New Product; Here's How to Manage It

    June 12, 2018 | Bain Brief

    Most companies take an internally oriented approach to organizing around products, processes and functions such as risk management and marketing. But a few pioneering companies have begun to organize around how customers experience their products and services.