Publications

  • Net Promoter for People: Give Employees a Voice, Get Their Best

    February 07, 2018 | Bain Brief

    Just as the Net Promoter System® provided a language and practices for using the Net Promoter Score® to build customer loyalty, Net Promoter® for People applies the same philosophy to inspiring employees.

  • Labor 2030: The Collision of Demographics, Automation and Inequality

    February 07, 2018 | Bain report

    The business environment of the 2020s will be more volatile and economic swings more extreme.

  • Which Customers Are Hurting Your Bottom Line?

    February 01, 2018 | Bain Snap Chart

    It discovered that its two largest customers by revenue were unprofitable, while customers 10 through 20 were among the most profitable. The company responded by raising prices for low-price/low-support accounts and negotiated to make high-price/high-support relationships more efficient.

  • Davos 2018: Economic Optimism

    January 25, 2018 | Bain video

    Bain's Manny Maceda discusses the overall positive sentiments about the global economy by attendees at this year's annual meeting of the World Economic Forum.

  • Davos 2018: Transforming the Digital Enterprise

    January 25, 2018 | Bain video

    Bain's Manny Maceda discusses the insights gleaned from a panel he hosted on digital transformations.

  • Post-Holiday Recap and Resolutions for 2018

    January 18, 2018 | Bain Brief

    Retail sales this holiday season rose an impressive 5.6%, far above most predictions. Here are six resolutions for how retailers can invest to carry their momentum into 2018 and beyond.

  • Holiday Shopping Behavior Quiz

    December 21, 2017 | Bain infographic

    Do your special holiday offers capitalize on the science and psychology behind consumer behaviors? Take the quiz to find out.

  • The Strategy, Science and Psychology of Holiday Promotions

    December 21, 2017 | Bain Brief

    Holiday sales are exceeding expectations. But how much are promotions helping retailers achieve this high growth?

  • Stop Flying Blind in Sales

    December 13, 2017 | Bain Brief

    A few leading companies are stitching together the right data with customized analytics tools to reach the right buyers with the right offering at the right place and time.

  • Predictive Analytics Can Widen the Aperture for Potential Sales

    December 08, 2017 | Bain Snap Chart

    Using predictive analytics to prioritize areas of revenue, an IT services provider achieved more focused sales targets.