Publications

  • The Chief Energy Creator

    June 07, 2016 | Full Potential Transformation | Bain Brief

    Too often, transformation efforts stall before they can gain any traction. One common source of failure is the absence of a proactive and empowered CHRO.

  • Energize Employees Through Principles, Not Exhaustive Rules

    March 03, 2015 | Forbes.com

    High-performing companies take care to design an operating model that can adapt to changes in their environment.

  • Your scarcest resource

    April 15, 2014 | Organization | Harvard Business Review

    Most companies have elaborate procedures for managing capital. They require a compelling business case for any new investment. They set hurdle rates. They delegate authority carefully, prescribing spending limits for each level.

  • The defining elements of a winning culture

    December 19, 2013 | Organization | HBR.org

    Culture is the glue that binds an organization together and it's the hardest thing for competitors to copy. As a result, it can be a lasting source of competitive advantage.

  • Your best employees work for love, not money

    October 07, 2013 | Customer Loyalty | Bain Brief

    Although employee engagement is part of what makes a company's Net Promoter System successful, tying customer feedback into incentive pay can encourage the wrong behaviors in employees.

  • Post from Deauville: breaking the age barrier

    October 13, 2010 | Financial Times | Media mention

    A new report from the management consultancy Bain & Company, titled "Flexible Work Models - How to bring sustainability to a 24/7 world", launched at the Women's Forum for the Economy & Society in Deauville. It looks into the problem of how to retain men and women in high-pressure jobs.

  • Drivers of Success in Services

    April 14, 2003 | Organization | European Business Journal

    Professional service-sector revenues have surged tenfold to over a trillion dollars since 1980. IBM Global Services holds the high-water mark for product companies getting into the game. IBM's technical services business now counts 40% of company revenues and delivers profit margins of 28%.

  • The First Step to a Winning Brand Strategy is Deciding Who You Are

    November 11, 1997 | Performance Culture | American Banker

    The brand positioning and marketing issue must be consistent with strategy ... If the strategy is to be the premium service provider, the image should project that, instead of something else like low price.