Publications

  • Mikaela Boyd: How to Breathe New Life into Life Insurance

    April 10, 2018 | Bain video

    Bain Partner Mikaela Boyd discusses how insurers can transform their business and reinvent their culture.

  • Advisors Central to a Recast Life Insurance Model

    February 09, 2018 | Insurance | Insurance News Net | Media mention

    Boosting agent productivity will be a requirement if life insurers want to thrive in the 21st century, according to a new report. Life insurers are also going to have to deliver products faster, and offer services and an experience that benefits policyholders first, said Antonio Rodrigues, a

  • Black Boxes Could Yield Gold in Connected Insurance

    September 18, 2016 | Bain Brief

    With the proliferation of sensors for collecting data on the status of risk, now is the time to devise your own "connected insurance" strategy.

  • Customer Behavior and Loyalty in Insurance: Global Edition 2016

    September 14, 2016 | Bain Brief

    Current digital tools are creating opportunities in customer loyalty beyond basic coverage.

  • How Insurers Can Invest in Big Data Analytics to Improve Decision Making

    May 11, 2016 | Bain Brief

    Big Data and advanced analytics have begun to yield big payoffs for a few insurance companies.

  • Nearly half of insurers worldwide say they lack an achievable plan to carry out a successful digital transformation

    July 15, 2015 | Financial Services | Press release

    New York – July 15, 2015 – It might as well be the beginning of the millennium for the global retail insurance industry, which trails far behind other industry sectors– retail, media and retail banking – when it comes to adopting digital tools and business models.

  • Catching Up

    February 01, 2015 | Best's Review

    Often, it's not clear to insurance executives exactly where to start making investments in, and organizing for, digital innovation. Based on the early results from digital initiatives, combined with lessons from other industries, we have identified four questions that can anchor a balanced,

  • Why it's hard for P&C insurers to hold onto their customers

    June 25, 2014 | Forbes.com

    Excelling at both acquiring and retaining customers is proving elusive for many insurers. But insurers can improve their performance in each area by systematically earning their customers' loyalty.

  • Customer Loyalty in P&C Insurance: US Edition 2014

    June 18, 2014 | Bain Brief

    Bain’s new survey of nearly 26,500 US consumers shows that it’s very difficult for a carrier to excel in both acquisition and retention. The survey serves as a guide to raising performance in both endeavors by earning customers’ loyalty. And loyalty, in turn, serves to create better economics:

  • Handle with care

    June 01, 2014 | Best's Review

    Carriers should focus on delighting customers, upgrading to smarter digital technologies, fine-tuning the adjustment process for efficiency and accuracy of payouts and using specialists selectively.