Until recently, most senior executives regarded managing cash
flow and liquidity as tactical functions, a mundane set of
activities left to administrative managers. No more. As the global
financial crisis has choked off credit, cash management has become
strategic. Companies with weak operating cash flows are finding it
more difficult to secure outside funding, just when flows are
harder than ever to generate.
The resulting cash pinch can threaten the largest global
players. General Motors and Chrysler would have succumbed without
government help. Circuit City wasn't so lucky. Conversely,
companies that aggressively manage cash and liquidity-and use the
perspective and the data that come with it to gain forward
visibility-have opportunities to prosper in turbulence.
Wal-Mart, for instance, is aggressively managing resources to
take advantage of others' weakness. The company has cut capital
expenditures, halted a stock buyback program and trimmed
inventories. It has shifted cash from opening new stores to
remodeling existing ones. That has allowed Wal-Mart to keep cutting
prices.
A critical first step in such cash-flow discipline is adopting a
13-week tool that shows what's flowing into and out of each
business segment on a weekly and monthly basis. The idea is to
capture real-time information on flows and compare them with
budgeted amounts. Persistent variances signal fast-emerging
problems in product lines, customer channels and vendor relations
problems that can be addressed before it is too late.
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Many senior executives have also begun to model downside
scenarios informed by cash flow and liquidity measures. These can
accurately show how much cash they need to protect the business
under different conditions. Turned outward, they can also provide
powerful insights into which rivals are vulnerable, which customers
are strongest and which vendors might not survive.
The value of this approach builds with time. Consider how one
auto-rental company used this process in the last economic
downturn. Contractually obligated to take billions of dollars worth
of cars from automakers, it developed a detailed understanding of
the working capital implications for each class of car rented out
in every conceivable situation.
Right away, the data showed that management had several
available levers to pull to save cash and shore up operations if
business conditions worsened. One of them involved the company's
preferred customer desk, an amenity allowing top customers to pick
any car for a set price. From a marketing standpoint, the desk was
a big win. But from a cash flow perspective, it was a
nightmare.
Yet, by understanding the behavior of their most lucrative
business customers-and knowing the cash cycle of each class of
automobile-managers could offer top choices only at the most
important locations. The scenario anticipated that some customers
would leave, but it also freed up $200 million to $300 million to
invest elsewhere.
To learn more, read the full article, which shows how other
leading global companies are "following the cash" in similar ways,
and honing their downturn strategies.
Darrell Rigby is a Boston-based partner at Bain &
Company and leads the firm's Global Retail practice. David Sweig is
a Bain partner in Chicago and a leader in Bain's Corporate Renewal
Group.