New chief executives often feel compelled to reorganize their
companies. In fact, nearly half launch some kind of reorganization
during their first two years on the job. Even that brisk pace seems
to be accelerating, with Hewlett-Packard, Nokia and Caterpillar
recently announcing organizational overhauls.
The spike in ambitious plans to reorganize doubtless reflects
the economic cycle. Companies are only now clawing their way back
to health, and full recovery seems to demand strong medicine.
Changing an organization's structure can seem like an effective way
of shaking up the entire operation and thereby unlocking better
performance.
But corporate reorganizations are risky investments of time,
energy and resources, and many do little to improve the business.
Chrysler restructured its organization three times in the three
years preceding its bankruptcy and eventual combination with Fiat.
None of those reorgs had much effect. A recent Bain & Company
study of 57 major reorganizations found that fewer than one third
produced any meaningful improvement in performance. Some actually
destroyed value.
What do the few successful reorganizers know that so many others
don't? The reorganizations that work best don't just reshuffle the
boxes and lines on an org chart. Rather they improve a company's
ability to handle its most important decisions. They enable people
in the organization to make better decisions. They speed up
decision making. They also increase the "yield," or the proportion
of decisions that are executed effectively.
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